[smartcheck] Hard Drive Failure Soon

[ericfire]

I've received three of these in my inbox to date: RackShack has tested my system and found no problems. Any ideas?

IMPORTANT: Do not ignore this email.
You should backup all the data on the hard drives listed below and replace them as soon as possible.
S.M.A.R.T has detected that they are not peforming within normal operating paramaters.
_
Excessive ATA Errors on disk /dev/hda. Please consider replacing this drive. Some Errors may be normal due to not 100% compatible IDE
controllers and may be ignored.
_
SMART Error Log:
SMART Error Logging Version: 1
Error Log Data Structure Pointer: 05
ATA Error Count: 105
Non-Fatal Count: 0
_
Error Log Structure 1:
DCR FR SC SN CL SH D/H CR Timestamp
04 00 ff 01 00 00 a0 ec 1923167
08 00 ff 01 00 00 af 91 1923167
08 00 ff 01 00 00 a0 10 1923167
08 00 ff 01 00 00 a0 ec 1923167
08 d9 00 01 4f c2 a0 b0 1923167
00 04 00 0b 4f c2 a0 51 14
_
Error Log Structure 2:
DCR FR SC SN CL SH D/H CR Timestamp
04 00 ff 01 00 00 a0 ec 137
08 00 ff 01 00 00 af 91 137
08 00 ff 01 00 00 a0 10 137
08 00 ff 01 00 00 a0 ec 137
08 d9 00 01 4f c2 a0 b0 137
00 04 00 0b 4f c2 a0 51 6
_
Error Log Structure 3:
DCR FR SC SN CL SH D/H CR Timestamp
04 00 ff 01 00 00 a0 ec 3129
08 00 ff 01 00 00 af 91 3129
08 00 ff 01 00 00 a0 10 3129
08 00 ff 01 00 00 a0 ec 3129
08 d9 00 01 4f c2 a0 b0 3129
00 04 00 0b 4f c2 a0 51 2736
_
Error Log Structure 4:
DCR FR SC SN CL SH D/H CR Timestamp
04 00 ff 01 00 00 a0 ec 8979
08 00 ff 01 00 00 af 91 8979
08 00 ff 01 00 00 a0 10 8979
08 00 ff 01 00 00 a0 ec 8979
08 d9 00 01 4f c2 a0 b0 8979
00 04 00 0b 4f c2 a0 51 3671
_
Error Log Structure 5:
DCR FR SC SN CL SH D/H CR Timestamp
02 00 00 0e 58 c5 e4 c5 624
02 00 00 0e 59 c5 e4 c5 624
02 00 00 0e 5a c5 e4 c5 624
02 00 00 0e 5b c5 e4 c5 624
02 00 00 0e 5c c5 e4 c5 624
00 10 00 0e 5c c5 e4 51 34
_

[ckevin]

My server had this problem before, some staff told me that sometimes cpanel did send this email though the HDD works fine. But after a week, another staff told me that my HDD really had serious problem and had to be replaced urgently. So, I suggest you really got some experienced staff to check your HDD and don't ignore this message. This HDD must have some problems I believe.

[Radio_Head]

I received this problem too with 2 NEW hard drives .

[xphost]

i have similar problem

and sometimes i see simple copy process did very high load average

how i can check HDD

[chirpy]

If the error counts don't go up, it's highly likely that there's no problem. You can get these errors if:

1. The smartd simply doesn't work well with the HDD (e.g. some seagate drives)

2. You have smartd enabled drives, but smartd is disabled in the BIOS

3. You really do have a faulty drive - in that case the error counts should rise and you should then seek a replacement. For the other 2 above, you can simply ignore it.

[SarcNBit]

From the FAQ :

How can I disable the SMART errors?

Run the following from a command line:

touch /var/cpanel/disablesmartcheck
/scripts/updatenow

[xphost]

Originally posted by SarcNBit
From the FAQ :

How can I disable the SMART errors?

Run the following from a command line:

touch /var/cpanel/disablesmartcheck
/scripts/updatenow

i made this now i wait what will changed

[SarcNBit]

You should only make that change if you are confident that the errors are erroneous (due to an incompatible drive, etc as chirpy described) and are tired of seeing the error messages.

xphost what are you trying to check your hard drive for? If I knew that, I could do a better job of telling you how to check it. After all, if you are checking it for dust then I would suggest you take it out of the machine and blow on it

There was a thread around here someplace (and I believe a feature request) urging cpanel to update to a newer more compatible smartd service. Hopefully they will listen (a few more requests from different people couldn't hurt ).

[xphost]

i have hdd errors in log report so my NOC change HDD for new WD(8MB cache), but now errors more then with old HDD

so i think its not HDD

but i dont know where is the problem

[SarcNBit]

Here is the thread I was referring to earlier, and here is the bugzilla entry referenced in that thread.

Here is the site with the updated packages.

[chirpy]

Interestingly, I just compiled and ran the latest version against a drive that was bitching about problems on a cPanel server and although the SMART log contained old errors, it passed the self-test without problems. So, the version cPanel is using can definitely show up false positives.

Btw, don't upgrade the cPanel version - the latest version is not backwards compatible due to changes in command line arguments.

[SarcNBit]

Originally posted by chirpy
Interestingly, I just compiled and ran the latest version against a drive that was bitching about problems on a cPanel server and although the SMART log contained old errors, it passed the self-test without problems.

I am sure that 90+% of the smartcheck errors people come here looking for answers about could be eliminated if cpanel incorporated the updated package.

I do not think it would be that involved, but what do I know.

[venomx]

I got the same email daily for 2 weeks... NOC couldnt see anything wrong with the drive.. Woke up 2 weeks later to the hard drive being dead...

[SarcNBit]

Hard drive fail. That is all the more reason why cPanel should incorporate the improved package instead of posting a FAQ article on how to disable the deficient one.

[Sabaote]

i send to my DC, and he disable de SMART in the same day that i receive this email and
2 days after i receive the same email...
My primary HD fail....
So.. If you receive this email.. don't ignore it...
Investigate before you disable this feature in cpanel..

Thanks!