Some email not being delivered to client

[bmcclure]

There is a list that a clietn subscribes to. He was receiving it before, then he switched to us for hosting and now doesn't receive it. Sorry, this is quite long, but here's what happens when I try to deliver it from the queue. Any ideas?


Message 19O2CM-0001Fi-00 is not frozen
delivering message 19O2CM-0001Fi-00
LOG: 0 MAIN
== zone@gate.marquis.fr R=lookuphost defer (-1): host lookup did not complete
Connecting to mail01.onetelnet.ch [195.129.58.3.25] ... connected
SMTP<< 220 mail01 ESMTP Exim 3.35 #1 Mon, 09 Jun 2003 09:25:36 -0800
SMTP>> EHLO one.andhosting.com
SMTP<< 250-mail01 Hello one.andhosting.com [64.241.226.79]
250-SIZE
250-PIPELINING
250 HELP
SMTP>> MAIL FROM: SIZE=9875
SMTP>> RCPT TO:
SMTP>> DATA
SMTP<< 452 space shortage, please try later
SMTP<< 503 No sender yet given
SMTP<< 503 MAIL FROM command must precede DATA
SMTP>> QUIT
LOG: 0 MAIN
== leuzinger@onetelnet.ch T=remote_smtp defer (0): SMTP error from remote mailer after MAIL FROM: SIZE=9875: host mail01.onetelnet.ch [195.129.58.3]: 452 space shortage, please try later
Connecting to dove.net.au [210.9.95.120.25] ... failed
LOG: 0 MAIN
dove.net.au [210.9.95.120]: Connection refused
LOG: 0 MAIN
== mtdaod@dove.net.au T=remote_smtp defer (111): Connection refused
Connecting to gatekeeper.endemann.de [194.231.30.130.25] ... connected
SMTP<< 220 gatekeeper.endemann.de ESMTP Sendmail 8.11.6/8.11.6; Mon, 9 Jun 2003 17:44:21 +0200
SMTP>> EHLO one.andhosting.com
SMTP<< 250-gatekeeper.endemann.de Hello [64.241.226.79], pleased to meet you
250-ENHANCEDSTATUSCODES
250-EXPN
250-VERB
250-8BITMIME
250-SIZE
250-DSN
250-ONEX
250-ETRN
250-XUSR
250 HELP
SMTP>> MAIL FROM: SIZE=9875
SMTP<< 250 2.1.0 ... Sender ok
SMTP>> RCPT TO:
SMTP<< 450 4.7.1 ... Relaying temporarily denied. Cannot resolve PTR record for 64.241.226.79
LOG: 0 MAIN
SMTP error from remote mailer after RCPT TO:: host gatekeeper.endemann.de [194.231.30.130]: 450 4.7.1 ... Relaying temporarily denied. Cannot resolve PTR record for 64.241.226.79
SMTP>> QUIT
Connecting to mail.gtn.com [194.77.9.37.25] ... connected
SMTP<< 220 mail.gtn.com ESMTP VNWD; Mon, 9 Jun 2003 17:35:43 +0200 (MET DST)
SMTP>> EHLO one.andhosting.com
SMTP<< 250-mail.gtn.com Hello [64.241.226.79], pleased to meet you
250-8BITMIME
250-SIZE 209715200
250-ONEX
250-ETRN
250-XUSR
250 HELP
SMTP>> MAIL FROM: SIZE=9875
SMTP<< 250 ... Sender ok
SMTP>> RCPT TO:
SMTP<< 450 ... Relaying denied
SMTP>> QUIT
LOG: 0 MAIN
== drno@spider.de T=remote_smtp defer (0): SMTP error from remote mailer after RCPT TO:: host mail.gtn.com [194.77.9.37]: 450 ... Relaying denied

cPanel.net Support Ticket Number:

[davidmxs]

Hello Ben,

Some mail servers may reject connections from IP addresses which have no reverse-DNS (PTR record assigned).

To fix this problem you only have to add reverse-DNS entry for your server IP. (i.e. 64.241.226.79 --> one.andhosting.com)




cPanel.net Support Ticket Number:

[bmcclure]

Sorry for the question, but what can I do to add the reverse DNS record? We share our IP block with our other web hosting company as well, does that matter?

cPanel.net Support Ticket Number:

[bmcclure]

Can anyone tell me how to create a reverse dns record for just one IP? Thanks.

cPanel.net Support Ticket Number:

[davidmxs]

Normally your isp is the responsible to setup the reverse-dns.

Only ask your isp to add the reverse-dns entry from <<your ip address>> to <<server name>>.

64.241.226.79 --> one.andhosting.com

It does not matter if you share your IP with other domains.

Wait 24-72 hours for propogation to complete.

cPanel.net Support Ticket Number: