Some Video tutorials show empty window

[stef]

Hi,

when clicking on the "Video Tutorial" buttons, some are working while some of them just open an empty window, without a video showing (like in 'Forwarders', 'Password Protect Directories',...). Are they actually not available or is something wrong?
I'm running cPanel v11.10.0-STABLE.

Thanks,
Stef.

[cPanelDavidG]

Hi,

when clicking on the "Video Tutorial" buttons, some are working while some of them just open an empty window, without a video showing (like in 'Forwarders', 'Password Protect Directories',...). Are they actually not available or is something wrong?
I'm running cPanel v11.10.0-STABLE.

Thanks,
Stef.

I can confirm the video for "Password Protect Directories" is not properly loading, however "Forwarders" is properly loading. These video tutorials are hosted on our servers (not yours), so it is possible that some updates are in progress causing the videos to become temporarily unavailable.

If this issue persists after waiting 1 hour, I'd recommend submitting a support ticket regarding this issue so it can be resolved.

[stef]

If this issue persists after waiting 1 hour, I'd recommend submitting a support ticket regarding this issue so it can be resolved.

Thank you David, I can see some that didn't work are OK now.

Bye,
Stef.