space used is a lot higher than really is

[rastoma]

I have one account that is showing over 200 mb of used space for their account. They in fact have only 5mb in html files. The account is being blocked because of going over their limit and I've had to up their limit a lot higher than they are paying for. I've ran fixquotas and it didn't do a thing.

What else can we do?

[snowgod]

cd /home
ls -ld * | grep &username&

See if he owns another users home directory, if not
du -hs &username& (from /home)

[marius]

i have the same problem.

du -sh shows 3.7 MB but in whm shwos 111MB. The problem is that the account is on a 50MB package and the lcient cannot upload his files. I had to change his quota to 150MB to be able to upload his 3.7MB.

how can this be fixed?

[marius]

i have the same problem.

du -sh shows 3.7 MB but in whm shwos 111MB. The problem is that the account is on a 50MB package and the lcient cannot upload his files. I had to change his quota to 150MB to be able to upload his 3.7MB.

how can this be fixed?

[rastoma]

anyone ?

[jsteel]

How much does the customer have stored in email?

[Annette]

You might also want to check for user ownership of system files (particularly in /usr/src). We've run across this twice now where the linux source is owned by the user instead of root. This aritificially inflates the usage as measured by the control panel and can lead to problems.

[dRiver]

same problems here

tried the above sugestions with no luck

any other options apart from changing the username for the account?

[daveformerlyof]

Check the /tmp directory. Backups and other things owned by the user may be piling up here.