Spam Assassin SPAM Folder Question

[bmcpanel]

I found a ton of threads on SpamAssassin, but cannot find an answer to my specific question.

In cpanel, you can enable a spam folder to accept the spam emails rather than to delete them.

How can a customer access that spam folder?

Thanks.

[cPanelDavidG]

I found a ton of threads on SpamAssassin, but cannot find an answer to my specific question.

In cpanel, you can enable a spam folder to accept the spam emails rather than to delete them.

How can a customer access that spam folder?

Thanks.

Via IMAP or Webmail, it will be the "spam" folder.

If the customer is using POP3, they'll have to work a little harder to access it as POP3 wasn't designed to natively handle server-side folders. To access this they will use a separate login for their POP3 account. Instead of their username being mailUser@domain.ext, it will instead be mailUser@domain.ext/spam where mailUser@domain.ext is their email address.

[bmcpanel]

Thanks DavidG. One quick note, in Squirrel Mail, you have to click on FOLDERS and subscribe to the SPAM folder that was created before it will show up in the folder display.... at least, I had to do that.

In Horde, the spam folder shows up fine as soon as you login in.

Thanks again.

[WindyT]

Via IMAP or Webmail, it will be the "spam" folder.

If the customer is using POP3, they'll have to work a little harder to access it as POP3 wasn't designed to natively handle server-side folders. To access this they will use a separate login for their POP3 account. Instead of their username being mailUser@domain.ext, it will instead be mailUser@domain.ext/spam where mailUser@domain.ext is their email address.

Ever since my maildir conversion, all of the users' /spam folder is not available in either Horde or available to subscribe to in Squirrel Mail. I've had a few issues where the client needs to see that a specific email didn't end up in the /spam folder, and while I can go and see it using the Mail Manage addon, they can't.

Is there some tick mark in WHM I should have checked to enable accounts to view the /spam folder within Horde?

[cPanelDavidG]

Ever since my maildir conversion, all of the users' /spam folder is not available in either Horde or available to subscribe to in Squirrel Mail. I've had a few issues where the client needs to see that a specific email didn't end up in the /spam folder, and while I can go and see it using the Mail Manage addon, they can't.

Is there some tick mark in WHM I should have checked to enable accounts to view the /spam folder within Horde?

Are you sure Spam Box is enabled ("SpamAssassin Spam Box delivery for messages marked as spam (user configurable)" is checked in Tweak Settings?).

[WindyT]

Are you sure Spam Box is enabled ("SpamAssassin Spam Box delivery for messages marked as spam (user configurable)" is checked in Tweak Settings?).

Yes. It has been since before the maildir conversion.

[cPanelDavidG]

Yes. It has been since before the maildir conversion.

That's abnormal, that would be the only setting that would pertain to enabling/disabling Spam Box. I'd recommend submitting a support ticket about this to your cPanel licensing provider.