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Thread: SSL connection error

  1. #1
    Registered User
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    May 2011
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    Default SSL connection error

    SSL connection error
    Unable to make a secure connection to the server. This may be a problem with the server or it may be requiring a client authentication certificate that you don't have.
    Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error.

    how do i fixs this

  2. #2
    cPanel Staff cPanelMichael's Avatar
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    Default Re: SSL connection error

    Hello

    Could you ensure the account the certificate is installed under is assigned a dedicated IP address? If it is, please try reinstalling the certificate via:

    "WHM >> SSL/TLS >> Install a SSL Certificate and Setup the Domain"

    If you have root access to the server, you can also open a support ticket to have us investigate this issue further for you:

    Submit A Ticket

    Thank you.
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists - Documentation - Migration Services - Change Logs
    -- cPanelMichael - Migration Specialist, Technical Analyst, cPanel Technical Support

  3. #3
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    Website Owner

    Default Re: SSL connection error

    I'm new to the web hosting, I just now clicked on the chat functions then my site face this problem.
    SSL connection error
    Unable to make a secure connection to the server. This may be a problem with the server or it may be requiring a client authentication certificate that you don't have.
    Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error.
    This site is empty, only have one 'index.html' file save inside 'www' file...

  4. #4
    cPanel Staff cPanelTristan's Avatar
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    Root Administrator

    Default Re: SSL connection error

    Please contact your hosting provider if you do not have an SSL certificate and require one for your site.
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Technical Analyst III, Forums Specialist, cPanel Tech Support

    Submit a ticket | Check an existing ticket

  5. #5
    Registered User
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    Website Owner

    Default Re: SSL connection error

    Quote Originally Posted by cPanelMichael View Post
    Hello

    Could you ensure the account the certificate is installed under is assigned a dedicated IP address? If it is, please try reinstalling the certificate via:

    "WHM >> SSL/TLS >> Install a SSL Certificate and Setup the Domain"

    If you have root access to the server, you can also open a support ticket to have us investigate this issue further for you:

    Submit A Ticket

    Thank you.
    Damn a stupid answer...

    I guess he have installed the license atleast i have... and still get the error 107

    If you can't answer the questions properly then FIND ANOTHER JOB

    - - - Updated - - -

    Quote Originally Posted by cPanelMichael View Post
    Hello

    Could you ensure the account the certificate is installed under is assigned a dedicated IP address? If it is, please try reinstalling the certificate via:

    "WHM >> SSL/TLS >> Install a SSL Certificate and Setup the Domain"

    If you have root access to the server, you can also open a support ticket to have us investigate this issue further for you:

    Submit A Ticket

    Thank you.
    Damn a stupid answer...

    I guess he have installed the license atleast i have... and still get the error 107

    If you can't answer the questions properly then FIND ANOTHER JOB

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