strange mailserver problem on a cpanel server

[apogee]

Hi,

I have a very strange mail problem, some clients lost ther mailboxes without interaction.
I log in into clients cpanel and all mailboxes are away. I see no boxes but on the server disc all mailboxes still exist. The customer can't also get his mail with his mailclient or webmail, auth failed....

I must always re-create the mailboxes to get them back to life. My customers are very angry and i'm very confused. I have no idea whats going wrong with my server

I habe nothing do, no reboot, no software changes, no updates, nothing.
My System: WHM 9.9.8 cPanel 9.9.8-C118, Fedora 2

Anybody have the same problem?

BTW: all permissions on the mailboxes are sane

[protocol]

Having the same problem, very alarming. Only happening to some customers. I have put a support request into cpanel.

WHM 9.9.8 cPanel 9.9.8-C118 Trustix i686 - WHM X v3.1.0

[apogee]

right, same on my box. Only happening to some customers, too.

one hour ago, it happens also on my private account and two customers accounts, every hour 1-3 domains have this problem, i don't know what should to do but I'm lucky to read that I'm not the only one with this problems....

[protocol]

my support ticket is 80829 if it is any help. I'm sure this must be happening on other systems too. I notice the mailbox files are still there in the users mail directory. We have had 4 customers on one server (none on another server). One was earlier this week and seemed to be a one off so I dismissed it. But this is def not the users.

[x-man]

I think that is same problem, on my server users can`t login in to Horde webmail, only work if that users use default account!

[protocol]

This is the first time I have been a victim of a new problem, how long does it normally take them to fix something like this?

[apogee]

any news? again 2 mailboxes are gone

[alrock]

I have been having this problems as well.

We also experienced a problem when adding a new account in WHM. Default email addesses were not being created and adding a new email account appered to work from within Cpanel, however, the account never really is created.

I have found that this problem is related to the SMTP Tweak. Once I disabled it, I as able to create the mail account and successfully send a test message.

After the account was created, I enabled the tweak again and the mail was still delivered.

[alrock]

Scratch that. I am not sure it was delivered because the reseller jumped the gun and changed the DNS before I could even finish testing if the mail was actually delivered.

[protocol]

I have no news yet.

[protocol]

Has anyone had this again since recent updates? We have had no complaints today on this.

[antoshka]

we are currently having this problem with 9.9.8-R119. i will upgrade to latest Current version and see if that helps.

[puzz1ed1]

anyone found out how to fix this problem?

[antoshka]

yes. this issue arises because mailscanner stops working. look for more info in this forum on how to fix this.

btw, sometimes it fixes itself. re-installing exim does not help. this is more complex.