subdomains dont appear

[sharmaine001]

the subdomain appears in the drop down but in the bottom there are just not there. then i delete the subdomain directory from FTP and create the subdomain but i cant create it says it exists

how do i fix this?

[thewebhosting]

Kindly try to create the subdirectory folder through SSH and have a try and also assigned the appropriate ownership and the permission to the sub directory.

Once you are done with this then remove the subdomain by login to your cPanel account and have a try.