System email not being sent

[WildWayz]

Sorry to repost this, thought this might need a separate topic instead of putting it on someone elses questions...

Root/System mail isn't being sent to me - ie if I create a new account, that email isn't sent to me (you know, the one where it says Account Created/Terminated etc) - but if I send via telnet, email or a script, it sends fine.

the error is


Quote:
--------------------------------------------------------------------------------

2002-03-11 09:19:34 16jxMQ-0000gr-00 ** james.kapherr@insomnia-webhosting.com &root@server.dvd-critic.net& R=lookuphost T=remote_smtp: SMTP error from remote mailer after end of data: host insomnia-webhosting.com [209.51.136.171]: 550 rejected: there is no valid sender in any header line (envelope sender is &&
2002-03-11 09:19:34 16jxMQ-0000gr-00 Frozen (delivery error message)
2002-03-11 09:19:34 End queue run: pid=15566
2002-03-11 09:21:52 16kM08-00045X-00 &= root@server.dvd-critic.net U=root P=local S=659
2002-03-11 09:21:56 16kM08-00045X-00 ** james.kapherr@insomnia-webhosting.com R=lookuphost T=remote_smtp: SMTP error from remote mailer after RCPT TO:&james.kapherr@insomnia-webhosting.com&: host insomnia-webhosting.com [209.51.136.171]: 550 cannot route to sender address &root@server.dvd-critic.net&
2002-03-11 09:21:56 16kM0C-00045r-00 &= && R=16kM08-00045X-00 U=root P=local S=1704
2002-03-11 09:21:56 16kM08-00045X-00 Error message sent to root@server.dvd-critic.net
2002-03-11 09:21:56 16kM08-00045X-00 Completed
2002-03-11 09:21:56 16kM0C-00045r-00 ** james.kapherr@insomnia-webhosting.com &root@server.dvd-critic.net& R=lookuphost T=remote_smtp: SMTP error from remote mailer after end of data: host insomnia-webhosting.com [209.51.136.171]: 550 rejected: there is no valid sender in any header line (envelope sender is &&
2002-03-11 09:21:56 16kM0C-00045r-00 Frozen (delivery error message)

--------------------------------------------------------------------------------


Any ideas? RH 7.2, servername = server.dvd-critic.net.
Root mail is set to relay to james.kapherr@insomnia-webhosting.com

James

[WildWayz]

Still not working

I looked at the new mailqueue feature and it shows this...

[quote:9fd4b46c67]
Message 16lJhb-0002yL-00 is no longer frozen
delivering message 16lJhb-0002yL-00
Connecting to insomnia-webhosting.com [66.154.84.227.25] ... connected
SMTP&& 220-insomnia.pcnoc.net ESMTP Exim 3.34 #1 Fri, 15 Mar 2002 22:04:15 +0000
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
SMTP&& EHLO server.dvd-critic.net
SMTP&& 250-insomnia.pcnoc.net Hello server.dvd-critic.net [209.51.131.242]
250-SIZE
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
SMTP&& STARTTLS
SMTP&& 220 OpenSSL/0.9.5beta go ahead
Initialised TLS (OpenSSL/0.9.5beta)
Cipher: TLSv1ES-CBC3-SHA:168
SMTP&& EHLO server.dvd-critic.net
SMTP&& 250-insomnia.pcnoc.net Hello server.dvd-critic.net [209.51.131.242]
250-SIZE
250-PIPELINING
250-AUTH PLAIN LOGIN
250 HELP
SMTP&& MAIL FROM:&& SIZE=3122
SMTP&& RCPT TO:
SMTP&& DATA
SMTP&& 250 && is syntactically correct
SMTP&& 250 is syntactically correct
SMTP&& 354 Enter message, ending with &.& on a line by itself
SMTP&& writing message and terminating &.&
SMTP&& 550 rejected: there is no valid sender in any header line (envelope sender is &&amp
SMTP&& QUIT
tls_close(): shutting down SSL
LOG: 0 MAIN
** james.kapherr@insomnia-webhosting.com R=lookuphost T=remote_smtp: SMTP error from remote mailer after end of data: host insomnia-webhosting.com [66.154.84.227]: 550 rejected: there is no valid sender in any header line (envelope sender is &&amp
LOG: 0 MAIN
Frozen (delivery error message)
Return to Mail Queue
[/quote:9fd4b46c67]


PLEASE help me fix this :/


insomnia-webhosting(insomnia.pcnoc.net) is on one server dvd-critic.net(server.dvd-critic.net) is on the other.

James

[Annette]

In /etc/localdomains on server.dvd-critic.net - is there an entry for the server name in there? You should also ensure that there is a DNS entry on the other server or that it can do a valid lookup on the server name as well.

[WildWayz]

/etc/localdomains lists server.dvd-critic.net and the other domains on the server.
I have a DNS entry for server.dvd-critic.net too.

Anything else? It implies that the From header isn't set(?).

--James

[WildWayz]

it gets better. I now put it wildwayz@clara.co.uk into WHM's default root mail forwarding section, and now I get the system messages - BUT they are all flagging as &Mail Returned& ie

[quote:bd9953d72a]
X-Envelope-To: wildwayz@clara.co.uk
X-claradeliver-Version: 4.14.5
X-Clara-Filter: xxbvFbh0yuPJI
Return-path: &&
Delivery-date: Fri, 15 Mar 2002 23:10:07 +0000
Received: from server.dvd-critic.net ([209.51.131.242])
by oceanus.uk.clara.net with esmtp (Exim 3.33 #1)
id 16m0pr-00089J-00
for wildwayz@clara.co.uk; Fri, 15 Mar 2002 23:10:07 +0000
Received: from root by server.dvd-critic.net with local (Exim 3.34 #1)
id 16m0pq-0000N3-00
for root@server.dvd-critic.net; Fri, 15 Mar 2002 23:10:06 +0000
X-Failed-Recipients: james.kapherr@insomnia-webhosting.com
From: Mail Delivery System &Mailer-Daemon@server.dvd-critic.net&
To: root@server.dvd-critic.net
Subject: Mail delivery failed: returning message to sender
Message-Id: &E16m0pq-0000N3-00@server.dvd-critic.net&
Date: Fri, 15 Mar 2002 23:10:06 +0000
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - server.dvd-critic.net
X-AntiAbuse: Original Domain - server.dvd-critic.net
X-AntiAbuse: Originator/Caller UID/GID - [0 0] / [0 0]
X-AntiAbuse: Sender Address Domain -
X-UIDL: 1016233807.31343.oceanus.uk.clara.net
X-RCPT: wildwayz
Status: U
[/quote:bd9953d72a]

Any other ideas?

James

[WildWayz]

Hello?
bdraco?!

Anyone?

I still am not getting emails if I create/delete/modify an account in WHM - but email is working on the server (ie if I email myself or send email through the server).

PLEASE help me - I am getting no WHM emails. No Portsentry logs or logwatch reports!

James

[WildWayz]

What do I have to do to get a reply or fix to this?

Apart from Annette - noone else (cpanel team) give 2 hoots.

Server is a RH7.2 server, fresh install - installed Cpanel and no additional software.

--James

[Annette]

For that new bounce - does it give a reason for the return? From what you've posted, it just looks like a standard nondeliverable.

[WildWayz]

What's happening is that the mail header doesn't have a valid from address in it.

This is the line that gets me

[b:2c8c8bdb35]SMTP&& 550 rejected: there is no valid sender in any header line (envelope sender is &&
SMTP&& QUIT [/b:2c8c8bdb35]

james.kapherr@insomnia-webhosting.com is correct and working.

This is the error msg in exim_mainlog that I get when an email is sent to root@server.dvd-critic.net (the host name)...

[b:2c8c8bdb35]2002-03-17 20:15:44 16mh4C-0008K6-00 &= root@server.dvd-critic.net U=root P=local-esmtp S=455
id=Pine.LNX.4.44.0203172015270.31997-100000@server.dvd-critic.net
2002-03-17 20:15:44 16mh4C-0008K6-00 == root@server.dvd-critic.net T=local_delivery defer (13): Permission denied:
failed to chdir to /root
2002-03-17 20:15:44 16mh4C-0008K6-00 ** root@server.dvd-critic.net: retry timeout exceeded
2002-03-17 20:15:44 16mh4C-0008K9-00 &= && R=16mh4C-0008K6-00 U=root P=local S=1346
2002-03-17 20:15:44 16mh4C-0008K6-00 Error message sent to root@server.dvd-critic.net
2002-03-17 20:15:44 16mh4C-0008K6-00 Completed
2002-03-17 20:15:44 16mh4C-0008K9-00 == root@server.dvd-critic.net T=local_delivery defer (13): Permission denied:
failed to chdir to /root
2002-03-17 20:15:44 16mh4C-0008K9-00 ** root@server.dvd-critic.net: retry timeout exceeded
2002-03-17 20:15:44 16mh4C-0008K9-00 root@server.dvd-critic.net: error ignored
2002-03-17 20:15:44 16mh4C-0008K9-00 Completed[/b:2c8c8bdb35]

--James

[Annette]

Mail sent to root@server will generate that error by default unless you change the permissions for where the system wants to write it or change the destination address for root mail, so that's not a major concern. The concern is that mail properly generated from the origination server is not delivered appropriately to the recipient server. Without actually logging on to the box, it gets a little difficult as we go further along to guess what's going on. However, if you have a test account on that new server, try sending something to the other server via webmail, and watch the log (and see if the mail bounces back). I'd also test sending messages to some offnetwork address (Yahoo) and see if the mail is delivered properly. In the end, of course, a note to your distributor is in order, since this is part of the cPanel setup and they should be able to log in to your box for troubleshooting purposes as well.

[WildWayz]

Hi,

I logged in via webmail on the server in question, and sent 2 emails... one to an address on the server, the other an address on another server.

here's the exim_mainlog error..
[quote:9df5b54731]
2002-03-17 21:09:58 16mhug-0008SU-00 &= insomnia@server.dvd-critic.net U=insomnia P=local S=713
2002-03-17 21:09:58 16mhug-0008SU-00 == root@server.dvd-critic.net T=local_delivery defer (13): Permission denied:
creating lock file hitching post /root/mail/inbox.lock.server.dvd-critic.net.3c950626.00007f08 (euid=99 egid=99)
2002-03-17 21:09:58 16mhug-0008SU-00 ** james.kapherr@insomnia-webhosting.com R=lookuphost T=remote_smtp:
SMTP error from remote mailer after end of data: host insomnia-webhosting.com [66.154.84.227]: 550 rejected:
cannot route to sender &insomnia@server.dvd-critic.net&
2002-03-17 21:09:58 16mhug-0008SU-00 ** root@server.dvd-critic.net: retry timeout exceeded
2002-03-17 21:09:58 16mhug-0008SX-00 &= && R=16mhug-0008SU-00 U=root P=local S=1966
2002-03-17 21:09:58 16mhug-0008SU-00 Error message sent to insomnia@server.dvd-critic.net
2002-03-17 21:09:59 16mhug-0008SU-00 Completed
2002-03-17 21:09:59 16mhug-0008SX-00 =& insomnia &insomnia@server.dvd-critic.net& D=localuser T=local_delivery
2002-03-17 21:09:59 16mhug-0008SX-00 Completed
2002-03-17 21:10:00 Start queue run: pid=32524
2002-03-17 21:10:00 End queue run: pid=32524
[/quote:9df5b54731]

[Juanra]

exim has a debugging tool you can use from the shell:

exim -bt -d9 account@example.com

the number after -d is the debug level, -d9 being the most detailed level.

Perhaps it can help you find where the problem lies...

Take a look at the exim_rejectlog too to see what header fields are causing problems.

And also here:
http://www.exim.org/FAQ.html#SEC65
http://www.exim.org/FAQ.html#SEC148

[WildWayz]

Thanks

here's the output...

[quote:0d389f1f15]
root@server [~]# exim -bt -d9 root@server.dvd-critic.net
Exim version 3.34 debug level 9 uid=0 gid=0
Berkeley DB: Sleepycat Software: DB 2.4.14: (6/2/98)
Caller is an admin user
Caller is a trusted user
originator: uid=0 gid=0 login=root name=root
sender address = root@server.dvd-critic.net
Address testing: uid=0 gid=0 euid=0 egid=0
&&&&&&&&&&&&&&&&&&&&&&&&
Testing root@server.dvd-critic.net
search_open: lsearch &/etc/localdomains&
search_find: file=&/etc/localdomains&
key=&server.dvd-critic.net& partial=-1
LRU list:
7/etc/localdomains
End
internal_search_find: file=&/etc/localdomains&
type=lsearch key=&server.dvd-critic.net&
file lookup required for server.dvd-critic.net
in /etc/localdomains
lookup yielded:
server.dvd-critic.net in local_domains? yes (matched lsearch;/etc/localdomains)
server.dvd-critic.net in percent_hack_domains? no (end of list)
address root@server.dvd-critic.net
local_part=root domain=server.dvd-critic.net
domain is local
&&&&&&&&&&&&&&&&&&&&&&&&
directing root@server.dvd-critic.net
calling central_filter director
central_filter director: file = /etc/vfilters/server.dvd-critic.net
/etc/vfilters/server.dvd-critic.net not found
calling virtual_aliases_nostar director
df_lookup entered: search type = lsearch
virtual_aliases_nostar director: lsearch key=root@server.dvd-critic.net
file=&/etc/valiases/server.dvd-critic.net&
search_open: lsearch &/etc/valiases/server.dvd-critic.net&
virtual_aliases_nostar director skipped: file failed to open and optional flag set
search_open: lsearch &/etc/userdomains&
search_find: file=&/etc/userdomains&
key=&server.dvd-critic.net& partial=-1
LRU list:
7/etc/userdomains
7/etc/localdomains
End
internal_search_find: file=&/etc/userdomains&
type=lsearch key=&server.dvd-critic.net&
file lookup required for server.dvd-critic.net
in /etc/userdomains
lookup failed
server.dvd-critic.net in &lsearch;/etc/userdomains&? no (end of list)
virtual_sa_user director skipped: domain mismatch
search_open: lsearch &/etc/userdomains&
cached open
search_find: file=&/etc/userdomains&
key=&server.dvd-critic.net& partial=-1
LRU list:
7/etc/userdomains
7/etc/localdomains
End
internal_search_find: file=&/etc/userdomains&
type=lsearch key=&server.dvd-critic.net&
cached data used for lookup of server.dvd-critic.net
in /etc/userdomains
lookup failed
server.dvd-critic.net in &lsearch;/etc/userdomains&? no (end of list)
virtual_user director skipped: domain mismatch
calling virtual_aliases director
df_lookup entered: search type = lsearch
virtual_aliases director: lsearch* key=root@server.dvd-critic.net
file=&/etc/valiases/server.dvd-critic.net&
search_open: lsearch &/etc/valiases/server.dvd-critic.net&
virtual_aliases director skipped: file failed to open and optional flag set
calling userforward director
userforward director: file = .forward
successful stat of /root/.
1 bytes read from /root/.forward
file is not a filter file
parse_extract_addresses:

calling sa_localuser director
Starting Perl interpreter
sa_localuser director skipped: condition failure
calling localuser director
queued for local_delivery transport: local_part=root domain=server.dvd-critic.net
errors_to=NULL
domain_data=NULL local_part_data=NULL
localuser director succeeded for root
root@server.dvd-critic.net
deliver to root in domain server.dvd-critic.net
director = localuser, transport = local_delivery
search_tidyup called
[/quote:0d389f1f15]

--James

[WildWayz]

VERY weird....

I SSH'd into my problematic server and used Pine to send 2 emails...
1 to my home ISP
1 to my other webserver
Home ISP's email arrived ok
Other webserver didn't

There isn't a reject/error log :/

I am willing to pay someone to fix this.

James

[Juanra]

What's the output of these:

# ls -l /root/.forward

# cat /root/.forward