Transfer Sites From WHM!!!

[FreeFox]

Hi all,

We want transfer our sites to our new server.

When we try to transfer the sites from WHM we can't transfer some of them and appears this msg:

Sorry, the copy failed. Unable to find the cpanel user file
Extract Failed
Invalid Account

Please provide us with a best way to transfer the sites.

Regards

[Juanra]

It's possible that those usernames are not allowed by WHM. Do they have some special (hyphens, numbers, etc.)? Anyway it would be very useful to be able to see some logs... I'd open a support ticket and let a cpanel tech in your server to take a look.