Transferring Accounts Problem

[Parahosting]

I was trying to copy an account from my old server to my new one, and I decided to use "Transfer an Account". I filled in everything with the correct details, and this comes up:

Packaging the account...

Can't locate YAML/Syck.pm in @INC (@INC contains: /scripts /usr/local/cpanel /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl .) at /scripts/cPScript/CachedDataStore.pm line 8.
BEGIN failed--compilation aborted at /scripts/cPScript/CachedDataStore.pm line 8.
Compilation failed in require at /scripts/cPScript/Limits.pm line 7.
BEGIN failed--compilation aborted at /scripts/cPScript/Limits.pm line 7.
Compilation failed in require at /scripts/pkgacct line 13.
BEGIN failed--compilation aborted at /scripts/pkgacct line 13.

Done
Warning: file location not sent.. guessing.. this may not work ....
Using the single archive method (/home/cpmove-faltzer.tar.gz)!
Copy Destination: /home
Transfer Error
The remote server didn't report a correct md5sum of the archive. Please ensure you selected the correct type of remote server.

Specs on my current system that I'm having the accounts copied to:
WHM 11.2.0 cPanel 11.11.0-S18033
CENTOS Enterprise 4.5 i686 on standard - WHM X v3.1.0


Can anybody assist please?

[rbalaji]

Hi,

If you feel any hesitation with WHM transfer accounts, then you may follow up another way to transfer the account.

#) Login to root SSH

#) Run /scripts/pkgacct username

#) cd /home then ls to see the file. It should look like cpmove-username.tar.gz

#) If you don't see the /home/cpmove-username.tar.gz but you see cpmove-username-split then run the
/scripts/pkgacct again

#) Take the /home/cpmove-username.tar.gz and copy it over to the /home of the other server using scp command

scp -rp -P 1291 cpmove-username.tar.gz root@destination ip:/home

#) SSH to the other server and cd /home

#) Do /scripts/restorepkg username in Shell

this should help you to transfer the account


Thanks

[sneader]

We are having the exact same problem, after upgrading to the latest RELEASE (cPanel 11.16.0-R18546).

We are getting this error on every account we try to transfer. I have a lot of accounts to move from one server to another and can't go through this manual process, even if it works.

I have opened a ticket with cPanel (Ticket #230148).

- Scott

P.S. if it matters, I am moving accounts from a cPanel 10 server to this cPanel 11 server. I had been successfully moving accounts until the cPanel 11 server got upgraded during yesterday.

P.P.S. OK, I noticed our error starts out with:
Can't locate YAML/Syck.pm in @INC (@INC contains:
/usr/lib/perl5/5.8.7/i686-linux /usr/lib/perl5/5.8.7

But we have Perl 5.8.8 of course, before loading cPanel 11. Hmmm....

[sneader]

I was able to resolve this on my own, thanks to advice from user "linux-image" in this thread:

http://forums.cpanel.net/showthread.php?t=73431

I updated my ticket with cPanel, to let them know about the fix also.

- Scott

[cpanelnick]

Run

/scripts/perlinstaller --force YAML::Syck

or Install the YAML::Syck perl module in whm under module installers.

[asiams]

Hello rbalaji,

I have tried to pkgacct and the output of cpmove- file was over 5 gig in size. The actual disk usage for this account was about 900 MB.

How can this be?

Any idea?

Thanks.

asiams

[Arhineus]

Is it possible that the /account/public_html directory was 900MB?

Go to the home directory of the account, and run this: du -skh *

This will show the space being used in each directory, so maybe the account has logs, etc, that you're packaging as well.

[WebScHoLaR]

I have tried to pkgacct and the output of cpmove- file was over 5 gig in size. The actual disk usage for this account was about 900 MB.

Or I would suggest the following:

cd /home/USER/
du -ah --max-depth=1

[lehels]

Packaging the account... Done
Warning: file location not sent.. guessing.. this may not work ....
Using the single archive method (/home/cpmove-username.tar.gz)!
Copy Destination: /home
Transfer Error
The remote server didn't report a correct md5sum of the archive. Please ensure you selected the correct type of remote server.

I tried reinstalling YAML::Syck, but the problem persists.

Nothing in /usr/local/cpanel/logs/error.log

If I do manually:
/scripts/pkgacct username
Segmentation fault (core dumped)

Still nothing in LOGS,
Any hints please,

Lehel

[Imai]

Will appreciate some help from you experts.
trying to move all accounts on the server.

will this work?
/scripts/pkgacct *

Thank you

[sneader]

Will appreciate some help from you experts.
trying to move all accounts on the server.

will this work?
/scripts/pkgacct *

Thank you

If you are trying to move ALL your accounts from one server to another, see this thread instead:

http://forums.cpanel.net/showthread.php?t=65905

- Scott