Trouble using "Mail Trouble Shooter"

[howard111]

I am having trouble using the "Mail Trouble Shooter" in web host manager.

When I enter an email address and click on DO IT, I get the following error:

Legend
Mail Routing Error
Filter/Alias File
SMTP Destination

What can I do to resolve this so that I can determine email problems using Mail TRouble Shooter?

Howard Brooks
support@techvgroup.net

cPanel.net Support Ticket Number:

[cpanelnick]

Try running /scripts/installgd

cPanel.net Support Ticket Number:

[howard111]

test

cPanel.net Support Ticket Number:

[howard111]

Followed instructions of Administrator Bdraco, but mail troubleshooter still doen't work. Same errors.
In ssh session when running /scripts/installgd below is the result.
Various errors that I can't comprehend.

HELP!


root@smf [~]# /scripts/installgd
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Fri, 23 May 2003 00:13:31 GMT
File::Spec is up to date.
Digest::MD5 is up to date.
Compress::Zlib is up to date.
Archive::Tar is up to date.
Data:umper is up to date.
Net::Telnet is up to date.
Net::Cmd is up to date.
Term::ReadKey is up to date.
Term::ReadLine::Perl is up to date.
CPAN::WAIT is up to date.
CPAN is up to date.
Running install for module GD
Running make for L/LD/LDS/GD-2.07.tar.gz
CPAN: Digest::MD5 loaded ok
CPAN: Compress::Zlib loaded ok
Checksum for /root/.cpan/sources/authors/id/L/LD/LDS/GD-2.07.tar.gz ok
Scanning cache /root/.cpan/build for sizes
GD-2.07/
GD-2.07/t/
GD-2.07/t/GD.t
GD-2.07/t/Polyline.t
GD-2.07/t/test.out.1.png
GD-2.07/t/test.out.2.png
GD-2.07/t/test.out.3.png
GD-2.07/t/test.out.4.png
GD-2.07/t/test.out.5.png
GD-2.07/t/test.out.6.png
GD-2.07/t/test.out.7.png
GD-2.07/t/test.out.8.png
GD-2.07/t/test.out.9.png
GD-2.07/t/Generic.ttf
GD-2.07/t/frog.jpg
GD-2.07/t/frog.xpm
GD-2.07/t/test.out.8.png-1
GD-2.07/t/test.out.8.png-2
GD-2.07/t/test.out.8.png-3
GD-2.07/t/test.out.8.png-4
GD-2.07/t/test.out.8.png-5
GD-2.07/t/tile.png
GD-2.07/t/palettemap.png
GD-2.07/t/test.out.10.png
GD-2.07/GD/
GD-2.07/GD/Polyline.pm
GD-2.07/GD.pm
GD-2.07/GD.xs
GD-2.07/demos/
GD-2.07/demos/brushes.pl
GD-2.07/demos/font_list.png
GD-2.07/demos/fonttest
GD-2.07/demos/polys.pl
GD-2.07/demos/fills.pl
GD-2.07/demos/truetype_test
GD-2.07/demos/shapes.pl
GD-2.07/demos/copies.pl
GD-2.07/demos/ttf.pl
GD-2.07/demos/gd_example.cgi
GD-2.07/demos/tile.png
GD-2.07/demos/polyline.pl
GD-2.07/demos/transform.pl
GD-2.07/qd.pl
GD-2.07/README
GD-2.07/Makefile.PL
GD-2.07/README.QUICKDRAW
GD-2.07/typemap
GD-2.07/bdf_scripts/
GD-2.07/bdf_scripts/README
GD-2.07/bdf_scripts/cvtbdf.pl
GD-2.07/bdf_scripts/bdftogd
GD-2.07/README.unix
GD-2.07/ChangeLog
GD-2.07/MANIFEST
Removing previously used /root/.cpan/build/GD-2.07

CPAN.pm: Going to build L/LD/LDS/GD-2.07.tar.gz


NOTICE: This module requires libgd 2.0.12 or higher.
it will NOT work with earlier versions.
See www.cpan.org for versions of GD that are compatible
with earlier versions of libgd.

Type perl Makefile.PL -h for command-line option summary

Where is libgd installed? [/usr/lib]

Please choose the features that match how libgd was built:
Build JPEG support? [y] y
Build FreeType support? [y] y
Build XPM support? [y] y

If you experience compile problems, please check the @INC, @LIBPATH and @LIBS
arrays defined in Makefile.PL and manually adjust, if necessary.

Checking if your kit is complete...
Looks good
Unrecognized argument in LIBS ignored: 'libgd/lib'
Writing Makefile for GD
cp qd.pl blib/lib/qd.pl
cp GD.pm blib/lib/GD.pm
AutoSplitting blib/lib/GD.pm (blib/lib/auto/GD)
cp GD/Polyline.pm blib/lib/GD/Polyline.pm
/usr/bin/perl -I/usr/lib/perl5/5.6.1/i686-linux -I/usr/lib/perl5/5.6.1 /usr/lib/perl5/5.6.1/ExtUtils/xsubpp -typemap /usr/lib/perl5/5.6.1/ExtUtils/typemap -typemap typemap GD.xs > GD.xsc && mv GD.xsc GD.c
cc -c -Ilocate libgd/include -I/usr/local/include -I/usr/local/include/gd -fno-strict-aliasing -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -O2 -DVERSION=\"2.07\" -DXS_VERSION=\"2.07\" -fpic -I/usr/lib/perl5/5.6.1/i686-linux/CORE -DHAVE_JPEG -DHAVE_FT -DHAVE_XPM GD.c
cc: libgd/include: No such file or directory
GD.xs: In function `XS_GD__Image_stringFT':
GD.xs:1777: structure has no member named `charmap'
GD.xs:1783: `gdFTEX_CHARMAP' undeclared (first use in this function)
GD.xs:1783: (Each undeclared identifier is reported only once
GD.xs:1783: for each function it appears in.)
GD.xs:1785: structure has no member named `charmap'
GD.xs:1785: `gdFTEX_Unicode' undeclared (first use in this function)
GD.xs:1787: structure has no member named `charmap'
GD.xs:1787: `gdFTEX_Shift_JIS' undeclared (first use in this function)
GD.xs:1789: structure has no member named `charmap'
GD.xs:1789: `gdFTEX_Big5' undeclared (first use in this function)
make: *** [GD.o] Error 1
/usr/bin/make -- NOT OK
Running make install
make had returned bad status, install seems impossible
File::Spec is up to date.
Digest::MD5 is up to date.
Compress::Zlib is up to date.
Archive::Tar is up to date.
Data:umper is up to date.
Net::Telnet is up to date.
Net::Cmd is up to date.
Term::ReadKey is up to date.
Term::ReadLine::Perl is up to date.
CPAN::WAIT is up to date.
CPAN is up to date.
Tree::MultiNode is up to date.
perlmod--Install done
root@smf [~]#
root@smf [~]#

cPanel.net Support Ticket Number:

[isputra]

Originally posted by bdraco
Try running /scripts/installgd

cPanel.net Support Ticket Number:

Still have Mail Routing Error message.

Anyone have solution ?

cPanel.net Support Ticket Number:

[Host4u2]

I have the same problem on 3 servers (all using the most current Stable release). Running "/scripts/installgd", although it ran with NO errors, the issue was not resolved

cPanel.net Support Ticket Number:

[isputra]

Yes, the issue was not resolved yet

cPanel.net Support Ticket Number:

[Stefaans]

Same here. The Mail troubleshooter working. Running Stable versions of Cpanel on all servers.

cPanel.net Support Ticket Number:

[pingo]

I am allways running the stable versions of cpanel and it doesn't work here neither.

John

[ksingh]

I am having the same problem. On one server it runs fine, on the other it gives problem.

I tried one other thing. Running traceaddy.cgi in terminal mode. The output was

--------------
Can't call method "children" on an undefined value at traceaddy.cgi line 290, <ERRTRACE> line 70.
--------------

Need to change QUERY_STRING to some other text before running the script. The server where the script runs fine, also runs fine from terminal mode.

I think some PERL guy should have a look over it

K Singh