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  1. #1
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    Default upcp stalled(don't beat me, I tried to search)

    Hi there guys,

    Before you tar & feather me, the search system tells me that my search is under 3 words, regardless of the length of my search term.

    I've waited in hopes that it would finally kill the process, but it's not. upcp has been in action for a very long time now. When looking at the processes, I find:

    9806 (upcp) /usr/bin/perl / cPanel Update (upcp) - Master
    9904 (upcp) /usr/bin/perl / cPanel Update (upcp) - Slave

    1) Which process do I want to kill
    2) How do I kill it?

    Thanks in advance for any help you can provide, and I'm sorry for the question I'm sure has been asked, but I tried searching.

    thanks,
    json

  2. #2
    Member nyjimbo's Avatar
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    Default

    Do you see anything else running below it that looks weird, usually they are ganged pretty close on a "ps ax". I just did an upgrade to Stable 11 on a freebsd box and it sat on one thing for about 20 minutes but then took off running.

    How long has it been just sitting?
    "A dog has raised it’s hind leg on the age of nevermore !"
    -- Rolf

  3. #3
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    Default

    Hi there Jimbo, and thanks for the reply.

    Mine's been running for just over two weeks now.

    thanks,
    json

  4. #4
    Member nyjimbo's Avatar
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    Default

    Quote Originally Posted by schwim View Post
    Hi there Jimbo, and thanks for the reply.

    Mine's been running for just over two weeks now.

    thanks,
    json
    Your upcp update has been running for two weeks without ending ????
    "A dog has raised it’s hind leg on the age of nevermore !"
    -- Rolf

  5. #5
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    Default

    that is correct. Every night I get an email stating that it's already running, and I should let it finish or use --force to force a new update.

    I just don't know how to resolve the issue.

    thanks,
    json

  6. #6
    cPanel Product Evangelist Infopro's Avatar
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    Lightbulb

    From a post here somewhere.

    Kill stopped jobs
    Type 'jobs' to see a list of the jobs and 'kill %job-number' to stop them.
    Or, kill fg %1
    Or go to WHM, Show Current CPU usage, find 9904 and click it. Then click kill. Then do 9806

    Should work.

    The term kill process comes up with many results. If you use one word under 3 letters add a wild card.

    kil*

    Even gives me results on the forums.

    Google, 2 mil.
    http://www.google.com/search?hl=en&q...+process+linux

    Only thing I'm not sure of is why you have two running and why its been running for weeks without a trouble ticket sent to support?

    Good luck.

  7. #7
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    Default

    Quote Originally Posted by Infopro View Post
    From a post here somewhere.

    Kill stopped jobs
    Type 'jobs' to see a list of the jobs and 'kill %job-number' to stop them.
    Or, kill fg %1

    Or go to WHM, Show Current CPU usage, find 9904 and click it. Then click kill. Then do 9806

    Should work.

    The term kill process comes up with many results. If you use one word under 3 letters add a wild card.

    kil*
    Hi there infopro, and thanks for the reply.

    Unless I'm mistaken in regards to the implementation, I seem to have a problem printing the jobs currently running. Here is my output, which I think you'll agree is lacking

    Quote Originally Posted by Infopro View Post
    Even gives me results on the forums.
    My search provides this error. As you can see, I've met the three word requirement.

    Quote Originally Posted by Infopro View Post
    I can kill a process. I need to know which processes are the necessary process to kill, and was wondering if I had to do it a certain way for the WHM scripts.

    Quote Originally Posted by Infopro View Post
    Only thing I'm not sure of is why you have two running and why its been running for weeks without a trouble ticket sent to support?
    Ours is not to wonder why, but to copulate and multiply.

    thanks,
    json

  8. #8
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    Default

    I killed both instances(master & slave) of the process, and will see how it goes.

    thanks,
    json

  9. #9
    cPanel Product Evangelist Infopro's Avatar
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    Wink

    In this image, http://personal.schwim.net/images/sh...nel_search.jpg

    The word to is listed. ANY word with two letters like this, add a * That's the prob.

  10. #10
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    Default

    killall upcp

    usally fixes that for me

  11. #11
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    Default

    Thanks very much for that infopro. That should solve a lot of my search problems, as I'd seen it more than once. I've used vbulletin a lot, and never came across that problem.

    I killed the processes, and it did run last night, but It's got more errors than usual. Mail:SPF is normal, but now PerlMagick is failing it's install.

    At the end of my upcp, was this:

    Integrity check failed. Running auto update & repair.. please wait...Checking for a running upcp ... still running ... waiting 60 seconds ... ...Done
    and not the normal end up upcp, so something's gone wrong there.

    Could you tell me what I need to do to shut down all updates for cPanel & WHM?

    thanks,
    json

  12. #12
    Member koolcards's Avatar
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    Default

    Quote Originally Posted by schwim View Post
    that is correct. Every night I get an email stating that it's already running, and I should let it finish or use --force to force a new update.
    I just don't know how to resolve the issue.
    thanks,
    json
    Have you tried forcing an update?

    /scripts/upcp --force

    Could you tell me what I need to do to shut down all updates for cPanel & WHM?
    You can set WHM Main >> Server Configuration >> Update Config to "Never Update"

  13. #13
    cPanel Product Evangelist Infopro's Avatar
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    Wink

    Instead, you should set to manual updates, and do them when you can sit there and keep an eye on the update as it happens. Via CLI or thru WHM. I've done it that way myself for years.

    You might also want to check this list to make sure all is ready for cPane11.

    http://forums.cpanel.net/showthread.php?t=66166



    schwim at this point, you might do best to contact cPanel now and let the pros take a look for you. Sounds like you've got amess on your hands.

  14. #14
    cPanel Product Evangelist Infopro's Avatar
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    Wink

    About PerlMagick, check this thread. (note the search term for future ref)

    http://forums.cpanel.net/showthread....ght=PerlMagick

  15. #15
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    Default

    Quote Originally Posted by koolcards View Post

    You can set WHM Main >> Server Configuration >> Update Config to "Never Update"
    Hi there koolcards, and thanks for the reply.

    I set it to manual, per infopro's suggestion, but I'm wondering: If I want to update manually, do I now need to start updates via CLI, or is there a WHM panel for updating maually?

    thanks,
    json

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