Update awstats from browser shows apache messages

[casey]

One (and only one) of my clients is getting the following text displayed when she tries to update awstats from the browser, and the stats are not updated.

NetBB218182146061.tec.net - mmtoyoda [14/Oct/2003:15:52:45 +0900] "GET /frontend/starter/style.css HTTP/1.1" 304 0 "http://domain.com:2082/frontend/starter/frames/main.htm" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; (R1 1.3); .NET CLR 1.1.4322)" NetBB218182146061.tec.net - mmtoyoda [14/Oct/2003:15:52:46 +0900] "GET /frontend/starter/mainicons/substats.gif HTTP/1.1" 304 0 "http://domain.com:2082/frontend/starter/frames/main.htm" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; (R1 1.3); .NET CLR 1.1.4322)" NetBB218182146061.tec.net - mmtoyoda [14/Oct/2003:15:52:46 +0900] "GET /frontend/starter/mainicons/cgicenter.gif HTTP/1.1" 304 0 "http://domain.com:2082/frontend/starter/frames/main.htm" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; (R1 1.3); .NET CLR 1.1.4322)" NetBB218182146061.tec.net - mmtoyoda [14/Oct/2003:15:52:46 +0900] "GET /frontend/starter/mainicons/apache.gif HTTP/1.1" 304 0 "http://domain.com:2082/frontend/starter/frames/main.htm" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; (R1 1.3); .NET CLR 1.1.4322)" HTTP/1.0 200 OK Server: cpaneld/8.0 Connection: close Content-type: text/html

Awstats 5.7
Cpanel 8.5.1
RH 9.0
Perl 5.8.0
Apache 1.3.28
Internet Explorer 6.0
Windows XP

Any ideas??

cPanel.net Support Ticket Number:

[ldomingues]

I'm having the same problem. I get the stats correctly displayed only after clicing refresh on the browser.

This began to happen after cpanel upgrade.

cPanel.net Support Ticket Number:

[wills]

restart cpanel from command line...

[casey]

Originally posted by wills
restart cpanel from command line...

For one customer, when 60 others are having no problems? I don't think it's a problem on this end...

[silversurfer]

just got the issue 2 days ago. restarting cpanel seems to work.. for the moment. What's the cause?

[casey]

Hmm. So I'm not the only one. Well, I never could reproduce the error on my computers. I was just relying on what my customer told me. She likes to refresh the stats every minute or something like that, so I think her browser must have cached something or something like that.

I told her to try a different browser next time it happens. I just don't see how it could be a server issue when no other clients are experiencing it and I can't reproduce it when logged into her control panel.