Upgraded.. Cpanel/WHM dont work... PLEASE help

[Arvand]

Hello,

I used upcp to upgrade to latest release. Now, mail server/Cpanel/WHM don't work. I have rebooted, reused upcp... nothing helps. All of CPanel's services fail to restart. I have clients waiting and this is no good. I know its my fault but I would glad if anyone could help. I want to downgrade to the previous version but I dont have access to WHM or anything. How can I do this?

Thank you,

Arvand Sabetian

cPanel.net Support Ticket Number:

[Arvand]

If it helps any... here is the only piece of information I can find on why in the melange.log. message only shows that it didnt start.

27.10.2000, @897 (16:33: 3): melangeServerLoop()::SIGNAL #2 caught (SHUTTING DOW
N): Interrupt

also, Exim is running yet I cant connect to mail server. What could be the problem there?

cPanel.net Support Ticket Number:

[Arvand]

Sorry for the tripple message but I keep on coming up with ideas to add to maybe distinguish the problem. I have checked the following logs:

/var/log/message

/usr/local/cpanel/logs/*

Is there any other thing that can give me a clue?

cPanel.net Support Ticket Number:

[ciphervendor]

Try running a stable release:

edit /etc/cpupdate.conf
change CPANEL= to CPANEL=stable
save, close, /scripts/upcp

cPanel.net Support Ticket Number:

[Arvand]

Ok this is a step by step procedure on exactly what I did. Everything seems to work fine now but ive only tried it for a few minutes...

The problem occured when I updated to latest STABLE release...

I reinstalled Apache using

wget layer1.cpanel.net/latest
sh latest

Nothing changed

So I changed to RELEASE instead of STABLE. I ran upcp... Now All Cpanel services ran but I couldnt get into WHM and Cpanel had MySQL errors. So what I did was move /usr/local/cpanel to /usr/local/cpanelold and then run...

wget layer1.cpanel.net/latest
sh latest

this one was with RELEASE. It worked. For now anyways.

cPanel.net Support Ticket Number:

[gsbe]

Were you able to see your user accounts when this happened? I think that a similar problem has happened to me, so I'd like to know the details of your info before I try your solution. Here's my situation...

Woke up this morning to the following message in WHM home in a red box:

cPanel / Web Host Manager Version Notice
You are runnning an older version of cPanel/WHM. (7.2.1-STABLE_85) You should upgrade to the 7.4.2 series soon by (clicking here)! The 7.4.1 update contains important security improvements for frontpage server extensions. The 7.4.2 update contains important security update to prevent unauthorized relaying.

This seemed rather important, so I clicked on the link which appeared to activate /scripts/upcp

Everything appeared to be running fine, so I closed the browser window when requested.

Now its actin' all kinda weird. Accounts show in the DNS and in "Modify an Account" but not under "List Accounts" or Upgrade/Downgrade an Account". Users' CPanels are not loading. Jeez, I shouldn't have touched the damn thing. CAN YOU HELP?

Software on the server currently is:
WHM 7.4.2 cPanel 7.4.2-S82
RedHat 8.0 - WHM X v2.1

Server is the Linux Power Server.

Thanks in advance.

cPanel.net Support Ticket Number: 21153

[Arvand]

I know your feeling. specially if your users are paid users.

Run this in SSH:

/usr/local/cpanel/startup

It should fix your cpanel. My Cpanel stopped working after those updates too and that fixed it. As for user accounts. Generally the user accounts are obtained from httpd.conf. Maybe you should go to /etc/httpd/conf and check your httpd.conf and see if all your user accounts are there. Before doing what I did though (which I don't recommend to anyone) I suggest that you put a ticket in for your other problems. Because this was a problem with Cpanel's update, they should help you straighten it out. I am using RELEASE tree myself as the STABLE tree did me wrong.

cPanel.net Support Ticket Number:

[gsbe]

Very strange. I added one account and all the information showed up immediately. So, I'm to conclude that nothing is wrong. I hope...

cPanel.net Support Ticket Number: