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Thread: User can't receive email

  1. #1
    Member
    Join Date
    Jan 2006
    Posts
    10

    Default User can't receive email

    I have one user on my server who says he cannot receive email, but can send them. He's not getting a login error, etc., he just can't receive emails (by POP, IMAP, or Webmail). All messages sent to his account bounce back as undeliverable. I believe i've had this problem before, but simply forwarded it to another account. I also think that this isn't the only account having this problem. I've already searched the forums for an answer, but have come up with nothing. Any suggestions?

  2. #2
    cPanel Partner NOC cPanel Partner NOC Badge
    Join Date
    Oct 2003
    Posts
    2,002

    Default

    best to send mail to these accounts
    and tail your exim_mainlog to see why they are not being delivered
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  3. #3
    Member
    Join Date
    Aug 2005
    Posts
    14

    Default

    Try by adding his domain name in the /etc/localdomains , than it should work well. Sometime that is a problem.

  4. #4
    Member
    Join Date
    Aug 2006
    Posts
    113

    Default Cannot receive emails

    Kindly check if your user can conect to pop server using telnet

    On command prompt run

    telnet mail.yourdomain name 110

    Also check if the quota for the email is not full from your control panel

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