User unable to log into created email accounts

[timdorr]

I've got a user that's created two email accounts, but cannot log into them via POP3, IMAP, or webmail. We're obviously using the account@domain.com username format, but it's definitely not letting them in. I've tried creating test accounts and it's not working for those either.

Where is the information for created accounts stored? I figure I can take a look at the config file and check it out.

[DigitalN]

Does the user have enough pop accounts available and has enough disk space?

The mail password files etc are all in /home/$user/etc have a look in there for any 0 byte files that could have been created when adding a new pop account to an account that was over its disk space allocation.

Also test pop accounts by logging in to a pop account using telnet, if you get a fail, try looking at /var/log/maillog for clues.

[timdorr]

Yep, figured that out. The permissions on the shadow file under the domain's directory was messed up. Just chmod'ed it 777 and reset the password to fix it.