A VERY BAD problem (cheated out of space by cpanel)

[Trel]

I'm using
Apache Version 1.3.27 (Unix)
PHP Version 4.3.1
MySQL Version 4.0.12
cPanel Version 6.4.1-EDGE
cPanel Build 28
cPanel Theme cPanel X v1.7


Cpanel says
Databases 0 / unlimited
Disk Usage 167.26 Megabytes

This wouldn't be a problem except for one small detail
I have no files uploaded. It said I had 200mb used so I deleted all my files and mail accounts and now it says I'm using 167.26 mb but I'm using 0.

[sexy_guy]

Originally posted by Trel
I'm using
Apache Version 1.3.27 (Unix)
PHP Version 4.3.1
MySQL Version 4.0.12
cPanel Version 6.4.1-EDGE
cPanel Build 28
cPanel Theme cPanel X v1.7


Cpanel says
Databases 0 / unlimited
Disk Usage 167.26 Megabytes

This wouldn't be a problem except for one small detail
I have no files uploaded. It said I had 200mb used so I deleted all my files and mail accounts and now it says I'm using 167.26 mb but I'm using 0.

Old complaint, repoted long ago to Cpanel. Bug still not fixed and no response from them. Seems like /scripts/fixquota/ should be included in a daily cron to recalculate everyones quota on a daily basis because this gets screwed up everyday.

[Trel]

Originally posted by sexy_guy
Old complaint, repoted long ago to Cpanel. Bug still not fixed and no response from them. Seems like /scripts/fixquota/ should be included in a daily cron to recalculate everyones quota on a daily basis because this gets screwed up everyday.

is there anything I can do from my end to do that or what can I tell my host?

[Trel]

well, is there anything I or my host can do about it?

[thedavid]

Yes, this should be fairly easy for your host to identify...

More than likely, they installed/untarred something that was owned by (usually) a numeric user that is the same as your user. For them to find where these are and fix the ownerships, they can run the find command like this:

find -user <youruserid>

If they do this from the root directory, it should output just what they're looking for. Then they can fix the permissions...

This isn't something that cpanel did, it's just normal working with quotas in linux. Shouldn't be anything that isn't easily fixed, and should've been something that was fixed right away.

-David

[Trel]

they said it probably happened because a restore of a home backup I did got interupted.

[thedavid]

Could be... depends on the ownership of the file(s) in question...

Glad things got resolved for you though.

-David

[Trel]

it didn't get resolved yet though
EDIT: they found another user with files with my UID but they don't know what they should do to fix it.

[thedavid]

Did your host try running that command above to find out the other files owned by your UID? This isn't really that hard of a thing to resolve...

<edit> they should change the ownership of the files to the other user - this is basic stuff. <edit>

-David

[Trel]

They did find the files and they are in another user's files, but what should they do to resolve it, since it's obvious they don't want to delete the files.

[dgbaker]

Tell your host to pick up linux admin book, then tell them to read the chapter on changing file ownership with the chown command.

[thedavid]

Tell them to go here:

http://www.icon.co.za/~psheer/book/n...00000000000000

And read about what file ownerships are, as well as lots of other things...

The command is in there. They should already have known how to do this prior to starting a hosting biz.

-David

[Trel]

Originally posted by dgbaker
Tell your host to pick up linux admin book, then tell them to read the chapter on changing file ownership with the chown command.

I'm not going to do that because they are being very helpful and they just started will cpanel recently. Is there something specific I should ask them to do to fix it?

[dgbaker]

Whether or not they are new to cpanel is irrelevant as the issue is to do with linux, they should know linux and need to know the chown command. As was stated by thedavid they should already know this prior to asking for your money to host with them.

[thedavid]

Originally posted by Trel
I'm not going to do that because they are being very helpful and they just started will cpanel recently. Is there something specific I should ask them to do to fix it?

See, that's the thing though...

This really doesn't have anything to do with cpanel in specific, but rather with unix file permissions in general. This is a universal type of thing. I reccomend http://rute.sourceforge.net for people just getting into running servers or unix.

In short, they need to use the chown command. In long, beware of hosts that don't know the very basics of administering a server as this can only lead to issues down the road.

-David