webmail has a blank screen with (case 44692,45143)

[kernow]

Can no longer access webmail, after login we just get a almost blank page with just

<!--[f gt IE 6]>

in top left corner. This occurred right after cpanel update to 11.28
Any ideas?

[Infopro]

Webmail, as in you're logging into yourdomain.com/webmail/ (or webmail.yourdomain.com) correct? Are you using X3 theme?

[cpanelnick]

Have you tried updating to 11.28.35?

[kernow]

Webmail, as in you're logging into yourdomain.com/webmail/ (or webmail.yourdomain.com) correct? Are you using X3 theme?

Hi,
Yes, all accounts are on X3

[kernow]

Have you tried updating to 11.28.35?

Thanks, the auto update to 11.28.35 this morning seems to have fixed it.

[bhd]

Having the same problem. Using 11.28.35.

I have noticed something -

If one changes from say "black ice" to "default" it works once. Change from default to "whatever" and it works once only. Thereafter the only visible text is "<!--[f gt IE 6]>" and the CSS in the source.

[cpanelnick]

Having the same problem. Using 11.28.35.

I have noticed something -

If one changes from say "black ice" to "default" it works once. Change from default to "whatever" and it works once only. Thereafter the only visible text is "

<!--[f gt IE 6]>

" and the CSS in the source.

Hi bhd,

I would love to take a look at this one. If you could open a ticket with the subject "Attn: Nick" and reference this thread, I will get you taken care of strait away.

Thanks

[bhd]

Ticket submitted: 1024513. Thank you.

[cpanelnick]

Thanks for the ticket. I have resolved the problem on your server. Its a really strange set of circumstances that have to fall into place for the problem to pop up. The issue has been assigned internal case 44692, and has already been resolved internally. The next set of builds will resolve this.

[bhd]

Thank you! It's working perfectly now.

[bhd]

Spoke too soon. It was working until the automatic cPanel upcp update earlier. Then it stopped working. Doing exactly the same thing now as it was yesterday.

[cpanelnick]

Spoke too soon. It was working until the automatic cPanel upcp update earlier. Then it stopped working. Doing exactly the same thing now as it was yesterday.

Hi bhd,

I am very sorry for the inconvenience, however the updated code did not get approved in time for today's build. I have reopened your ticket and one of our techs will be reinstalling the patch shortly.

Thank you for your patience.
-Nick

[bhd]

No sweat. They told me which file it was so I'm good to go. All I needed was the path to the file [/usr/local/cpanel/Cpanel/WebmailApps.pm] and now that I have that, all is good.

[kernow]

Yea, we have the same problem back again. When will the fix be approved? tomorrow?

[cpanelnick]

Yea, we have the same problem back again. When will the fix be approved? tomorrow?

This was merged into 11.28 at 11/17/2010 (Today) 4:48 PM Central Time. It will be available in the next public build of 11.28.