webmail problems using Horde or Squirrel Mail

[stargatesg1]

I can create an email account with no problem in cPanel but when I got to horde it asks me to choose my language I choose English and I get this error

Notice: Unknown(): [CLOSED] IMAP connection broken (server response) (errflg=1) in Unknown on line 0

Also says at the top
Login failed because your username or password was entered incorrectly.

Now in squirrel mail I get the following error

ERROR: Connection dropped by IMAP server.


Thanks for everybody that helps in advance.

[stargatesg1]

If anybody needs more information on this issue

Thanks...

[pam004]

Now in squirrel mail I get the following error
ERROR: Connection dropped by IMAP server.

As of 1-8-07, I am also unable to access my email accounts and am receiving the same error message. This is the first time its occurred. I have made no changes to my accounts and do not exceed any quotas. Suffice to say, I am clueless as to why this happened out of the blue and what the fix is. I access my mail directly via C-Panel/Squirrel Mail.

[stargatesg1]

Those email programs are web based. If we install the latest version would it effect the way cpanel responds to them.

[pam004]

Those email programs are web based. If we install the latest version would it effect the way cpanel responds to them.

I am too much of a cPanel novice to know. My problem corrected itself as fast as it broke. Its working fine today. Guess it was something wrong at the host end (I use Lunar Pages.).

Maybe I should post here more often - Murphy's law and all

Hope you find a fix soon cuz I know how frustrating it is. You may want to open a support ticket with your host provider for faster and more technical results.

[activa]

the same case for me .

any idea to resolve this

[Talia]

We have two fresh WHM/cPanel stable installs, displaying the same behaviour. No new users can access either Horde or Squirrel Mail. I will submit a support request to cPanel and report the results here.

[cpanelkenneth]

These are often caused by the IMAP server closing the connection prematurely, for example if a timeout is exceeded. Logging into an IMAP server is a muli-step process, something like:

1. Login
2. Grab list of email folders
3. Select an email folder
4. List contents of email folder

That all happens before you see the mail interface in Horde, or the regular interface in Squirrelmail. If a timeout value is exceeded, then the IMAP server will close the connection resulting in the posted error message.

Sometimes these timeouts are caused by a sudden surge of traffic on the IMAP server. In those cases it may be possible to tweak the configuraiton of Courier to extend the timeout.

Other times these problems are due to the general buginess of the IMAP client used by PHP. By IMAP client, I don't mean Horde or Squirrelmail, but rather what PHP uses internally to communicate with an IMAP server. In such cases, it doesn't matter which email client you use, how new it is, nor the version of PHP or that fact that cPanel installed it. It's simply a matter of attempting to login again.

[chrisedwards]

I ran into this issue today and found that I was missing libfam.so.

Installing gamin fixes all.

yum install fam
/etc/rc.d/init.d/courier-imap restart

[ee99ee]

I'm not sure what fixed it, but it started working again for us... just out of nowhere, a week or so ago.

[cpanelkenneth]

I ran into this issue today and found that I was missing libfam.so.

Installing gamin fixes all.

yum install fam
/etc/rc.d/init.d/courier-imap restart

yes, that's another problem on newer distributions with Courier. If I recall correctly, without the libfam it Horde login keeps returning one to the login page (the ony with the language dropdown) without an error message.

[welo]

I ran into this issue today and found that I was missing libfam.so.

Installing gamin fixes all.

yum install fam
/etc/rc.d/init.d/courier-imap restart

yes, that's another problem on newer distributions with Courier. If I recall correctly, without the libfam it Horde login keeps returning one to the login page (the ony with the language dropdown) without an error message.

I just tried this fix and still no love. I don't use Horde but apparently a few of my clients do. I told them to use SquirrelMail until it gets sorted out. That seems to be working. This is all after moving everything to a brand new box btw.

[cpanelkenneth]

I just tried this fix and still no love. I don't use Horde but apparently a few of my clients do. I told them to use SquirrelMail until it gets sorted out. That seems to be working. This is all after moving everything to a brand new box btw.

When all else failing, enabling Horde logging and check all Courier related logs.

To enable Horde Logging:

cd /usr/local/cpanel/base/horde/config 

Edit conf.php Change: $conf['log']['enabled'] = false; to conf['log']['enabled'] = true; 

Change: $conf['log']['priority'] = PEAR_LOG_WARN; to $conf['log']['priority'] = PEAR_LOG_DEBUG; 

Save the file and login/use Horde. A log file is generated in /tmp 

When done, don't forget to disable logging.

[vodkajoe]

I ran into this issue today and found that I was missing libfam.so.

Installing gamin fixes all.

yum install fam
/etc/rc.d/init.d/courier-imap restart

This worked for me, cheers

[mjlunn]

Quote:

Originally Posted by chrisedwards  View Post
I ran into this issue today and found that I was missing libfam.so.

Installing gamin fixes all.

yum install fam
/etc/rc.d/init.d/courier-imap restart"

Centos 4.4 64 Bit
This fixed mine