Weird e-mail I have never seen before

[Moniker]

Can you explain this to me?

IMPORTANT: Do not ignore this email.
You should backup all the data on the hard drives listed below and replace them as soon as possible.
S.M.A.R.T has detected that they are not peforming within normal operating paramaters.

Excessive ATA Errors on disk /dev/hdb. Please consider replacing this drive. Some Errors may be normal due to not 100% compatible IDE controllers and may be ignored.

SMART Error Log:
SMART Error Logging Version: 1
Error Log Data Structure Pointer: 05
ATA Error Count: 552
Non-Fatal Count: 0

Error Log Structure 1:
DCR FR SC SN CL SH D/H CR Timestamp
08 00 10 3f 00 bc f4 ca 2717022
08 00 48 9f 01 bc f4 ca 2717022
08 00 08 3f 00 00 f0 ca 2717022
08 00 40 bf 01 14 f0 ca 2717022
08 00 08 c7 01 c4 f3 c8 2717022
00 40 08 c7 01 c4 f3 51 964656
Error condition: 3 Error State: 0
Number of Hours in Drive Life: 5349 (life of the drive in hours)

Error Log Structure 2:
DCR FR SC SN CL SH D/H CR Timestamp
08 00 08 3f 00 00 f0 ca 2717022
08 00 40 bf 01 14 f0 ca 2717022
08 00 08 c7 01 c4 f3 c8 2717022
08 00 08 3f 00 00 f0 ca 2717089
08 00 08 c7 01 c4 f3 c8 2717089
00 40 08 c7 01 c4 f3 51 964658
Error condition: 3 Error State: 0
Number of Hours in Drive Life: 5349 (life of the drive in hours)

Error Log Structure 3:
DCR FR SC SN CL SH D/H CR Timestamp
08 00 08 df 01 84 f0 c8 2717097
08 00 08 e7 01 84 f0 c8 2717097
08 00 08 ef 01 84 f0 c8 2717097
08 00 08 f7 01 84 f0 c8 2717097
08 00 08 c7 01 c4 f3 c8 2717097
00 40 08 c7 01 c4 f3 51 964666
Error condition: 3 Error State: 0
Number of Hours in Drive Life: 5349 (life of the drive in hours)

Error Log Structure 4:
DCR FR SC SN CL SH D/H CR Timestamp
08 00 08 a7 01 30 f2 c8 2804534
08 00 08 d7 71 47 f3 c8 2804534
08 00 08 8f 01 e0 f2 c8 2804534
08 00 08 bf 7c 4b f3 c8 2804534
08 00 08 c7 01 c4 f3 c8 2804534
00 40 08 c7 01 c4 f3 51 1052103
Error condition: 3 Error State: 0
Number of Hours in Drive Life: 5370 (life of the drive in hours)

Error Log Structure 5:
DCR FR SC SN CL SH D/H CR Timestamp
08 00 08 c7 01 94 f2 c8 2808732
08 00 08 cf 01 0c f4 c8 2808732
08 00 08 af 00 f0 f2 c8 2808732
08 00 08 bf 7c 4b f3 c8 2808732
08 00 08 c7 01 c4 f3 c8 2808732
00 40 08 c7 01 c4 f3 51 1056301
Error condition: 3 Error State: 0
Number of Hours in Drive Life: 5371 (life of the drive in hours)

I assume the drive is getting full? I don't really know what it means. thanks

[bornonline]

Sounds more like hardware failing to me.

Can you explain this to me?



I assume the drive is getting full? I don't really know what it means. thanks

[Moniker]

Sounds more like hardware failing to me.

on two hard drives at once or is it just one? what can I do to fix this? I have a backup hard drive right now, so I hope that solves the whole back up part of this. heh

[chirpy]

The error is coming from the drives SMART controller. Whether it is a problem or not may depend on a few factors:

How long has the drive been in the server? If it's within the past few days, then it could just be an incompatibility with the SMART software that cPanel uses (it's older than the latest smartmontools) and the errors are spurious.

If it's an old drive that you've been using for weeks/months/years then this is a genuine cause for concern as the drive has clocked a serious error. If the emails that you get have an increasing error count (ATA Error Count: 552) - i.e. that number increases from one email to the next - then the drive is on its way out and you should replace it ASAP before it dies.

You could also install the latest version of smartmontools and run some tests to determine the health of the drive:
http://smartmontools.sourceforge.net/

[Moniker]

The error is coming from the drives SMART controller. Whether it is a problem or not may depend on a few factors:

How long has the drive been in the server? If it's within the past few days, then it could just be an incompatibility with the SMART software that cPanel uses (it's older than the latest smartmontools) and the errors are spurious.

If it's an old drive that you've been using for weeks/months/years then this is a genuine cause for concern as the drive has clocked a serious error. If the emails that you get have an increasing error count (ATA Error Count: 552) - i.e. that number increases from one email to the next - then the drive is on its way out and you should replace it ASAP before it dies.

You could also install the latest version of smartmontools and run some tests to determine the health of the drive:
http://smartmontools.sourceforge.net/

Thanks buddy.

The ATA Error count did go up to 600+ so I'll be changing the drive ASAP. Thanks for the info.

[Infopro]

I got one of those emails last year, an hour later it was gone. The drive I mean.
A fan had gone out and it overheated I was told.

Backups are a good thing.