What the heck support from Cpanel

[rvskin]

Just disappointed Cpanel support.
I sent ticket support below

Support request
============
Problem: Checkservd mail the exim failed notification every 10-30 minutes. When I try to restart exim from WHM it return me error
below. The strange is no problem about receiving and sending emails.
...
...
Attempting to restart exim
Waiting for exim to restart.... . . . .&
nbsp;. . . . . . finished.


exim status exim (pid 23372 23344) is running
...
May 17 13:47:52 ads exim: exim shutdown
;failed May 17 13:47:52 ads exim: antirelayd
shutdown failed May 17 13:47:52 ads exim: spa
md shutdown failed May 17 13:47:52 ads exim:&
nbsp;exim shutdown failed May 17 13:47:52 ads
;exim: antirelayd shutdown failed May 17 13:47:52&
nbsp;ads exim: spamd shutdown failed May 17 1
...
...




Guess what I got 2 days later. Below sent from Cpanel tech.
=========
If you're sure that exim is running fine, you can just remove exim from chkservd and restart chkservd.
--
Eric Gregory
cPanel Support Staff
Berwick, PA Office

cPanel.net Support Ticket Number:

[Nico]

Yup, that's typical of the responses we get as well.

cPanel.net Support Ticket Number:

[WeMasterz5]

we still have one box with a new cpanel install that no emails work

cPanel.net Support Ticket Number:

[cpanelnick]

Posting the ticket number would be a start if you'd like to get a diffrent answer.

cPanel.net Support Ticket Number: ????????