/whm blank

[wills]

My /whm interface is displaying a blank page. Does anyone know what I can do to troubleshoot the issue? Any pointers?

[sawbuck]

What WHM version?

Saw this problem with a recent Edge build which turned out to be a perl issue.

Have you tried /scripts/checkperlmodules?

[camposomar]

My /whm interface is displaying a blank page. Does anyone know what I can do to troubleshoot the issue? Any pointers?

/scripts/upcp --force

[cPanelDon]

My /whm interface is displaying a blank page. Does anyone know what I can do to troubleshoot the issue? Any pointers?

This may or may not be related to a very brief issue that only affected a recent EDGE build, but is fixed as of build IDs 41106 and 41121 as seen in the following change log:
cPanel - The Leading Control Panel - Change Log (#EDGE)

Edge 41121, 2009-11-11 12:15:18
* Add support in Cpanel::Locale to fallback to a known language when an unknown language is specified for an account
* Resolve problems enabling and disabling shell fork bomb protection under FreeBSD
* Adjust handling of /etc/profile when enabling/disabling shell fork bomb protection
* Adjust issue with command line processing in checkperlmodules that might prevent installation of Locales Perl module

Edge 41106, 2009-11-11 02:13:11
* Adjust logic to create symlinks to system installed Locales Perl module for cPanel/WHM binaries
* Supply special environment variable needed to make SQL::Statement Perl module
* Update /scripts/checkperlmodules to give a final report of which modules failed to install/update

What is your full cPanel version number?

# cat /usr/local/cpanel/version && echo

If EDGE or cPanel version 11.25, please try one of the following two methods via root SSH access:

Method 1.) Ensure your EDGE build is up-to-date to automatically correct the issue as it is fixed in the latest build:

# /scripts/upcp --force

Method 2.) Force an install of the Locales module from CPAN:

# cpan -f Locales
# /scripts/checkperlmodules

If the full version information indicates a build tree that is not EDGE, not cPanel version 11.25, or if the issue persists, please let us know what messages are being logged upon testing access to WHM; the following command can be used to monitor the error_log immediately prior to and during testing:

# tail -fvn0 /usr/local/cpanel/logs/error_log

The key combination "Ctrl+C" may be used to end the "tail" process that was started for monitoring the log file.

[DragonflyWHD]

I am having this same issue... im running freeBSD 7.2 and cp verision is 11.25.0-RELEASE_42400

tail -fn0 /usr/local/cpanel/logs/error_log gives me the following error:

open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr3 ./initial_setup_wizard1 failed at cpsrvd line 6089
Internal Error: "GET /scripts3/initial_setup_wizard1 HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr3 ./initial_setup_wizard1 failed at cpsrvd line 6089

Any ideas?

[cPanelDon]

I am having this same issue... im running freeBSD 7.2 and cp verision is 11.25.0-RELEASE_42400

tail -fn0 /usr/local/cpanel/logs/error_log gives me the following error:

open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr3 ./initial_setup_wizard1 failed at cpsrvd line 6089
Internal Error: "GET /scripts3/initial_setup_wizard1 HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr3 ./initial_setup_wizard1 failed at cpsrvd line 6089

Any ideas?

Via root SSH access what is the output of the following command?

# stat -x /usr/local/cpanel/whostmgr/bin/whostmgr3

For reference, the stat option "-x" is only used to make the stat output on FreeBSD appear similar to stat output seen on Linux.

If the file is missing it will be necessary to re-install the missing component by running a forced cPanel update; this may be performed using the following command via root SSH access:

# /scripts/upcp --force