WHM plugins problem

[sassou2009]

Hi,

i'm having a problem on WHM is that i can't access to any of the installed plugins and i'm having a blank page
i don't know why the url is like that: https://www.domain.com:2087/cpsess8830357880/cgi/statmanager.cgi
installed plugins:
* Configure ClamAV Scanner
* ConfigServer Explorer
* ConfigServer Security&Firewall
* Fantastico De Luxe WHM Admin
please help !

[thewebhosting]

Kindly check the apache error logs for the exact error message from /var/log/exim_mainlog.

[sassou2009]

Hi,

i think that apache is flying in cyberspace, i see that i can't choose a phphandler too on php5 and 4 :'(
i can't use SSH too because my firewall cannot be loaded because it uses CGI

[cPanelDon]

Hi,

i'm having a problem on WHM is that i can't access to any of the installed plugins and i'm having a blank page
i don't know why the url is like that: https://www.domain.com:2087/cpsess8830357880/cgi/statmanager.cgi
installed plugins:
* Configure ClamAV Scanner
* ConfigServer Explorer
* ConfigServer Security&Firewall
* Fantastico De Luxe WHM Admin
please help !

Are you logged-in to WHM via a username of "root" (i.e., the server administrator), or are you logged-in to WHM via a reseller username (any username other than "root")? Please note that certain plug-ins may only be accessible when logged-in as "root" (i.e., the server administrator).

If you have root SSH access, please check the following log files:

/usr/local/cpanel/logs/access_log
/usr/local/cpanel/logs/error_log

Via root SSH access, the following command may be used to monitor the aforementioned log files for new entries while accessing the plug-ins via WHM to trigger any possible error or related informational messages:

# tail -fvn0 /usr/local/cpanel/logs/access_log /usr/local/cpanel/logs/error_log

[cPanelDon]

Kindly check the apache error logs for the exact error message from /var/log/exim_mainlog.

The information posted by thewebhosting is not accurate; please note the following corrections and clarification:

• Given the provided access URL for WHM one can know it does not involve Apache because the cPanel/WHM port number is explicitly defined in the address; Apache would only be involved if both the port number is not explicitly defined in the URL and if a proxy sub-domain is used for access (e.g., "whm.domain.tld").
• The suggested log file path is not of Apache but rather it is for the Exim MTA, that is, the SMTP mail server.
• The correct location of the Apache error log is at the following file system path:
  

  /usr/local/apache/logs/error_log

• To elaborate further, the individual per-domain Apache access logs are stored in the following directory:
  

  /usr/local/apache/domlogs/

[sassou2009]

There was an issue with the Perl scripts on the server, where the Easy Apache didn't want to start, I have reinstalled cPanel on the server for all of the Perl modules to be refreshed and set up properly.

[thewebhosting]

cPanelDon, thanks for drawing my attention. I regret for providing incorrect Apache logs path.

[cPanelDon]

There was an issue with the Perl scripts on the server, where the Easy Apache didn't want to start, I have reinstalled cPanel on the server for all of the Perl modules to be refreshed and set up properly.

Depending on how in-depth or how complex the issue may be; if there is a future problem with Perl scripts or modules I would suggest trying the following command via root SSH access to perform a general check as a possible corrective measure:

# /scripts/checkperlmodules --full

If that alone does not fix it and if the issue involves a missing Perl module; here is an example of what to look for and how to attempt a correction. Please note the Perl module name may be different; in this case I used an example based on something that could be seen if there is a missing Perl module when attempting to run EasyApache via root SSH access.

Example error detail, indicating a possible missing Perl module:

Can't locate Acme/Spork.pm in @INC

Example command to confirm the existing module version or see if it might be missing:

# /scripts/perlmods -l | grep -ai "Acme::Spork"

Example corrective measure:

# /scripts/perlinstaller Acme::Spork

Example corrective measure (with optional "force" switch):

# /scripts/perlinstaller --force Acme::Spork

[mikelegg]

I now have this problem after rebooting my server last night after a kernel upgrade.

The cpanel error log says

Couldn't load Template::Stash::XS 2.22:

Can't locate loadable object for module Template::Stash::XS in @INC (@INC contains: /usr/local/cpanel /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/Template/Stash/XS.pm line 31

BEGIN failed--compilation aborted at /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/Template/Stash/XS.pm line 31.
Compilation failed in require at /usr/local/cpanel/Cpanel/Template.pm line 32.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Template.pm line 32.
Compilation failed in require at /usr/local/cpanel/Whostmgr/HTMLInterface.pm line 14.
BEGIN failed--compilation aborted at /usr/local/cpanel/Whostmgr/HTMLInterface.pm line 14.
Compilation failed in require at /usr/local/cpanel/whostmgr/docroot/cgi/addon_cse.cgi line 11.
BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/addon_cse.cgi line 11.

I've installed Template::Stash::XS a number of times, although the version says "undefin"

I've run ...
/scripts/realperlinstaller Template::Stash:XS
/scripts/perlinstaller --force Template::Stash:XS
/scripts/checkperlmodules --full (Numerous times)
/scripts/cpup --force (Numerous times)
to no avail.

Does anyone have any ideas on how to fix this?

[mikelegg]

If anyone else has this problem, I fixed it by running ...

wget http://layer1.cpanel.net/perl588installer.tar.gz
tar xfvz perl588installer.tar.gz
cd perl588installer
./install
/usr/local/cpanel/bin/checkperlmodules

which I found in this thread -

http://forums.cpanel.net/f5/perl-mod...ed-119905.html