WHM root login lost - ssh still OK

[dennism]

This is on a FreeBSD box.

After running /scripts/rebuildetcpasswd I can no longer access WHM as root. SSH access was not affected. When I run /scripts/chcpass I get:
rawchpass: fixme: freebsd please report this on support.cpanel.net at /scripts/chcpass line 4.

The root password isn't different, but apparently now cpanel has it recorded someplace as something else. How can I recover from this?

Thanks.

[cpanelnick]

Originally posted by dennism
This is on a FreeBSD box.

After running /scripts/rebuildetcpasswd I can no longer access WHM as root. SSH access was not affected. When I run /scripts/chcpass I get:
rawchpass: fixme: freebsd please report this on support.cpanel.net at /scripts/chcpass line 4.

The root password isn't different, but apparently now cpanel has it recorded someplace as something else. How can I recover from this?

Thanks.

Try changing it with passwd

[dennism]

Originally posted by bdraco
Try changing it with passwd

I did. I also (briefly) removed the root password altogether.

I've had a couple of customer calls on this now. It appears that it may be all WHM logins that are not working.

Where is Web Host Manager looking for login information, or how is it validating logins? The cPanel logins are working fine.

[JetPrograms]

Hello! At me absolutely same problem! FreeBSD 4.9, cPanel CURRENT
All WHM-logins don't work!

Before there was a problem: the user could get access on FTP, using any password! I have tried to solve this problem by /scripts/rebuildetcpasswd but instead of it have received one more! This problem was solved updating cPanel, but the problem with access to WHM has remained!

With me has remained accesshash to cPanel, therefore I can be connected to it, using WHM-authorization. I have changed the Root-password means WHM, the real root-password has changed (in ssh), but WHM still does not let.


Help, please!

[dennism]

Originally posted by JetPrograms
[B]Hello! At me absolutely same problem! FreeBSD 4.9, cPanel CURRENT
All WHM-logins don't work!

Before there was a problem: the user could get access on FTP, using any password! I have tried to solve this problem by /scripts/rebuildetcpasswd but instead of it have received one more! This problem was solved updating cPanel, but the problem with access to WHM has remained!

With me has remained accesshash to cPanel, therefore I can be connected to it, using WHM-authorization. I have changed the Root-password means WHM, the real root-password has changed (in ssh), but WHM still does not let.

I finally solved this. I took a close look at what that script does and it's clear it shouldn't be there on a FreeBSD box. Here's what I did:

1) remove /etc/shadow
2) edit /etc/group - deleted all the duplicate lines
3) remove /etc/passwd and vipw - edit - save to generate a new /etc/passwd
4) reboot

When it came back up it was back to normal.