WHM Setup - Hosting

[tiptop]

Ok, so I must admit this is my first server - purchased because its time to grow (reseller account full) I've had it hardened by a professional company (Hardened for web hosting) but am running into a little snag.

Once WHM has been setup, do I just start installing accoutns on it from there? Or do I need to create a "Master Reseller" account or anything like that? The DNS server and Hostname have been setup, and are running fine and all.

The reason I ask is I have installed two test accounts with personaly owned domains. Every time I log into those accounts cPanel I get the warning that I'm logged in as root. Problem is I'm using THEIR account user names and passwords. NOT the root username and password. I've cleared my chace and history in IE, and have ever used Firefox to log in (Which I've never used to log into this new server with).

Am I missing something here?

[Infopro]

Or do I need to create a "Master Reseller" account or anything like that?

No but it might be a good way to go, IMO.

Create the master reseller under your root then you'll have what you had on the old host.
Create your packages while logged into WHM, as that master reseller you created.
Create your accounts while logged into WHM, as that master reseller you created.

-root user
--reseller (owned by root)
---user accounts (owned by reseller)
In WHM you can change ownership of an account with a few clicks.

hth

[cPanelDavidG]

The reason I ask is I have installed two test accounts with personaly owned domains. Every time I log into those accounts cPanel I get the warning that I'm logged in as root. Problem is I'm using THEIR account user names and passwords. NOT the root username and password. I've cleared my chace and history in IE, and have ever used Firefox to log in (Which I've never used to log into this new server with).

Am I missing something here?

I recently ran into this issue on my test machine, turns out it was because I was using the same password for the reseller/root account as the user account.

With cPanel/WHM, you can login with the username for that account but the password for the reseller in charge of that account (in your case, the root user). Doing this will log you in as a reseller, but default your cPanel view to that account.

Use different passwords for your user accounts than your root/reseller account and you'll be able to log in as the user .

[tiptop]

I recently ran into this issue on my test machine, turns out it was because I was using the same password for the reseller/root account as the user account.

With cPanel/WHM, you can login with the username for that account but the password for the reseller in charge of that account (in your case, the root user). Doing this will log you in as a reseller, but default your cPanel view to that account.

Use different passwords for your user accounts than your root/reseller account and you'll be able to log in as the user .

That would make alot of sense......... however from a security standpoint, it wouldnt make sense for reseller accounts. IE A reseller has a rather common word for his reseller account password, and one of his clients were to use the same password for thier personal account. That in my mind it a big security concern....

[cPanelDavidG]

That would make alot of sense......... however from a security standpoint, it wouldnt make sense for reseller accounts. IE A reseller has a rather common word for his reseller account password, and one of his clients were to use the same password for thier personal account. That in my mind it a big security concern....

All users should use strong passwords for their accounts.

If you are unsure about the strength of a password, use the change password functionality in cPanel 11 and look at the password strength meter as you create a new password.

[cpanelkenneth]

The tweak setting 'Disable login with root or reseller password into the users' cPanel interface. Also disable switch account dropdown in themes with switch account feature.' changes this behavior.