WYSIWYG Preview Pane

[JoshLoe]

Hello Guys/Gals,

I am having an issue with the CPanel WYSIWYG editor. One of our clients is trying to use the preview panel of the editor. The editor goes to a 404 page as it is setting the home directory to /home/user/public_html/public_html/file

For example;

usera is editing their code in the WYSIWYG editor, clicks on preview and a 404 page shows up.

The error logs show:
[Sat Mar 21 09:33:29 2009] [error] [client ip.ip.ip.ip.ip] File does not exist: /home/usera/public_html/public_html

So it is trying to set public_html twice it seems. All other aspects work fine.

Anyone have any ideas?

[cPanelDavidG]

Hello Guys/Gals,

I am having an issue with the CPanel WYSIWYG editor. One of our clients is trying to use the preview panel of the editor. The editor goes to a 404 page as it is setting the home directory to /home/user/public_html/public_html/file

For example;

usera is editing their code in the WYSIWYG editor, clicks on preview and a 404 page shows up.

The error logs show:
[Sat Mar 21 09:33:29 2009] [error] [client ip.ip.ip.ip.ip] File does not exist: /home/usera/public_html/public_html

So it is trying to set public_html twice it seems. All other aspects work fine.

Anyone have any ideas?

First try forcefully updating cPanel either via WHM or /scripts/upcp --force at the command line.

If that doesn't resolve the issue, please let our technical analysts take a look at this for you:

http://tickets.cPanel.net/submit