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  1. #1
    Member
    Join Date
    Dec 2004
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    Default User's Cpanel security question?

    How to reset the "security questions" when logging in to Cpanel?
    I was not able to find it in Whm.
    Last edited by PondRicefied; 02-09-2012 at 08:30 AM. Reason: modify
    WHM 11.30.X cPanel 11.30.X
    RHEL5.X

  2. #2
    cPanel Product Evangelist Infopro's Avatar
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    May 2003
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    Pennsylvania
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    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: User's Cpanel security question?

    In WHM, top left corner is a search box. Type in the word question and you'll find it.

  3. #3
    Member
    Join Date
    Dec 2004
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    51

    Default Re: User's Cpanel security question?

    It in the menu of the left in WHM looks like Questions of root (for example).
    I want to ask what should be done, when it of Reseller or End-User needs to be reset.
    WHM 11.30.X cPanel 11.30.X
    RHEL5.X

  4. #4
    cPanel Product Evangelist Infopro's Avatar
    Join Date
    May 2003
    Location
    Pennsylvania
    Posts
    7,894
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: User's Cpanel security question?

    I'm not sure I understand your question. The user is blocked due to answering incorrectly?

  5. #5
    cPanel Development cpanelkenneth's Avatar
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    Apr 2006
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    3,788
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: User's Cpanel security question?

    As root you have use the reseller override feature to access the user's cPanel account. This method might challenge you for root's security questions, but not for the user's security questions. Once you have access to the users's cPanel interface, you can reset the security questions.

    1. Login to WHM as root
    2. Click List Accounts
    3. Click the cPanel icon next to the account in question
    4. Click Security Policy
    5. Click Update Security Questions
    6. Click Reset Security Questions

    Note: I used an 11.32 server to compile the above step-by-step. The last 2 items may be different on an 11.30 server.
    Kenneth
    Product Manager
    cPanel, Inc.

  6. #6
    Member
    Join Date
    Dec 2004
    Posts
    51

    Default Re: User's Cpanel security question?

    Thank you for step by step.

    I created a new user and tested it (as root).
    (Security Questions was set by the user after creating a new user)

    > 4. Click Security Policy
    "Security Policy" is not found in a user's Cpanel (with RVSkin, in the Admin/User Layer)

    I use ver 11.30 of whm.
    WHM 11.30.X cPanel 11.30.X
    RHEL5.X

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