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[Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

Discussion in 'General Discussion' started by FedCURE, Dec 14, 2011.

  1. FedCURE

    FedCURE New Member

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    HELP!

    In cPanel, File Management:

    The SAVE CHANGES function only works on one of two identical MS VISTA configured Lenovo ThinkPads running Internet Explorer 8. Also, does not work on two other VISTA PC's runing IE. (Note: On all machine "Certificate Error: Navigation Blocked"). You must click thru to access pages. Following error when trying to SAVE CHANGES:


    Webpage error details

    Code:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; GTB7.2; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; BRI/1; BRI/2; AskTB5.4)
    Timestamp: Wed, 14 Dec 2011 21:56:32 UTC
    
    
    Message: Expected identifier, string or number
    Line: 1
    Char: 421
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/js/filemanager_editors_optimized.js
    
    
    Message: Expected identifier, string or number
    Line: 281
    Char: 5
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    Many thanks for a fix. Soonest

    Mark A. Varca, CIO
    FeCURE.org
     
  2. FedCURE

    FedCURE New Member

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    Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

    UNINSTALLED IE9 and back to IE8, but problem unresolved. Help.
     
    #2 FedCURE, Dec 17, 2011
    Last edited: Dec 17, 2011
  3. cPanelTristan

    cPanelTristan Active Member
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    Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

    We have an internal case (52077) about this issue, which appears to be due to IE9's "Compatibility Mode" for IE7. You would want to disable Compatibility Mode for IE7 in IE9, then check if the issue persists.
     
  4. FedCURE

    FedCURE New Member

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    Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

    Yes. That worked on the IE8 machines. However, not on the IE9 machine. IE9 will not even load server login page at: "ttps://www.fedcure.org:2083/" and browser goes to: "Certificate Error: /https://www.fedcure.org:2083/ Blocked" page, but the "Continue to this website (not recommended)" option does not appear on the page. Strange. So, there is no way to click past the Certificate Error. HELP! See below and screen shot:

    "There is a problem with this website's security certificate.

    The security certificate presented by this website was not issued by a trusted certificate authority.
    The security certificate presented by this website was issued for a different website's address.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this website.
    Click here to close this webpage.
    More information"

    https-www.fedcure.org2083-cPanel-IE9-191211.jpg
     
  5. cPanelTristan

    cPanelTristan Active Member
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    Do you have Compatibility Mode disabled in IE9? Please provide a screen print showing you have Compatibility Mode disabled on your browser and the IE9 version.
     
  6. FedCURE

    FedCURE New Member

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    Tristan. A screen shot is attached.

    FedCURE
    https-www.fedcure.org2083-cPanel-IE9-DisCompatView201211.jpg
     
  7. FedCURE

    FedCURE New Member

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    Here is the screen shot of the IE9 version running.

    FedCURE
    https-www.fedcure.org2083-cPanel-IE9-VERSION-201211.jpg
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm not sure if this is helpful at all, but could you try opening IE as Administrator? Right click the IE icon in Start menu (not taskbar icon) and choose "Run as administrator" then visit your login page.
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I get this error at your secure URL:

    Code:
    An error occurred during a connection to www.fedcure.org.
    
    SSL received a record that exceeded the maximum permissible length.
    
    (Error code: ssl_error_rx_record_too_long)
     
  10. FedCURE

    FedCURE New Member

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    Nope. That does not work either. Cannot navigate beyond the "There is a problem with this website's security certificate" page. No option to proceed.

     
  11. FedCURE

    FedCURE New Member

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    Does this happen with IE8 and IE9, or just IE9? Is this something our host (administrator) has to resolve, or can site admin resolve?

    See:

    https://support.servertastic.com/entries/323560-error-code-ssl-error-rx-record-too-long

    configuration - ssl_error_rx_record_too_long and Apache SSL - Stack Overflow

    Resolving SSL_Error_Rx_Record_Too_Long Errors - Lodesys.com

     
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    IE8, and you'll most likely wish to speak with your host about this.
     
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    This appears to be a customized cPanel, not only customized, but out of date going by the copyright in footer of the login page.
     
  14. FedCURE

    FedCURE New Member

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    Our host says it not there proble, (see below). Now what?

    Complain to Microsoft. It is apparently related to IE.

    AGAIN !!!!

    I am not the developer of either cPanel or IE.
    I cannot fix other people's software.
    You keep barking up the wrong tree.

    Have a great Christmas. :)
     
  15. cPanelMichael

    cPanelMichael Well-Known Member
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    Hello :)

    I suggest opening a bug report if you continue to experience issues:

    Submit A Bug Report

    The more reports we receive, the more likely it is the case will be resolved sooner.

    Thank you.
     
  16. FedCURE

    FedCURE New Member

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    We have filed a bug report. FYI:

    Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    In April our host (/http://www.stuffdone.com) switched to cPanel, prior to that, we had been usinf PLESK for 10 years with no problems. However, we now are having issues with File Manager (inter alia, none of the functions work) and we have been going back and forth with our host and cPanel forum administrators without resolution. Our host says it is not their problem, that it is a MS/IE software issue, go bug MS. cPanel admn's it is, but advised to file a bug report, which we do here. We believe the host is running cPanel & WHM 11.30. Please see your internal Case 52077 for details.

    Issues.

    In cPanel, File Management:

    The SAVE CHANGES, RELOAD, CLOSE function only works on one of two identical MS VISTA configured Lenovo ThinkPads running Internet Explorer 8. Also, does not work on two other VISTA PC's runing IE. (Note: On all machine "Certificate Error: Navigation Blocked"). You must click thru to access pages. Following error when trying to SAVE CHANGES:

    cPanel Admn's offered a work around, by disabling the "Compatibility View" in IE, the work around worked on the IE8 machines. However, not on the IE9 machine.

    With the "Compatibility View" disabled, IE9 will not even load server login page at: "ttps://www.fedcure.org:2083/" and browser goes to: "Certificate Error: /https://www.fedcure.org:2083/ Blocked" page, but the "Continue to this website (not recommended)" option does not appear on the page. Strange. So, there is no way to click past the Certificate Error. This is the error:

    "There is a problem with this website's security certificate.

    The security certificate presented by this website was not issued by a trusted certificate authority.
    The security certificate presented by this website was issued for a different website's address.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this website.
    Click here to close this webpage.
    More information"
    -------
    Note: Screen shot available @ Case 52077.

    Please advise soonest. HELP! HELP! HELP!

    FedCURE.org





     
  17. cPanelTristan

    cPanelTristan Active Member
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    Please have your host contact us via a ticket as they have root access to the machine for us to troubleshoot it further if the case you've opened isn't allowing disabling compatibility mode for IE9 to function. We cannot fix anything via the forums for a machine we don't even have access to check. That's simply impossible.
     

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