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cpanel features missing after update

Discussion in 'General Discussion' started by bamm, Apr 20, 2006.

  1. bamm

    bamm Member

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    I've spent over an hour searching the threads and didn't find anything so I apologize if I missed it.

    After update lastnight there are some features missing in users control panels. Not all features are missing, just some and it's the same features missing in all control panels.

    I've restarted cpanel, I've ran upcp again, I've checked the feature manager and the features are still selected for those missing. I'm at a loss as to what to do next.

    Anyone else having this problem? Any suggestions?

    version: cpanel 10.8.1-c112

    Thanks for any help.
     
  2. bamm

    bamm Member

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    Reinstalled cpanel that didn't work either. No reason for thinking that it would, just something I hadn't tried.
     
  3. Kasper

    Kasper New Member

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    What exact features were missed? Are there some inactive icons?
    Please clarify
     
  4. bamm

    bamm Member

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    Hello,

    I don't use icons, I have text links only. Features missing are subdomains, addon domains, site builder, webmail, default address, and I have a section for Account Management, it's missing as well.

    My control panels are custom, but I've had them up for over a year. I know the features were there lastnight because I was using one myself specifically and went back in to access it this morning and it's gone. Started checking other users, gone from them as well.

    I have several different feature sets setup for different account plans, these features are missing in all control panels for the different plans.

    Hope I described this well enough, if not, please ask me more questions.

    Thanks for any help.
     
  5. Kasper

    Kasper New Member

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    cPanel saves features_lists in
    /var/cpanel/features
    Probably you want to check if the files are still there and if they're gone, check your server logs and dates when the folder was updated at the last time.
    Hope this helps.
     
  6. bamm

    bamm Member

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    Hello,

    Yes, I had already checked the lists, that was the first thing I checked. They are all still there and the correct features inside them are set on and off correctly.

    Guess I should state that it's this way across all of my servers, not just one. Same features missing in all control panels across all servers.

    And they show they last they were modified were November of last year.
     
    #6 bamm, Apr 20, 2006
    Last edited: Apr 20, 2006
  7. nickn

    nickn Member

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    If you haven't resolved this, please open a ticket with the cPanel support desk attention Nick Nelson so I can ask one of our technicians to take a look at the issue. :)

    Thank you.
     
  8. bamm

    bamm Member

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    Thank you, just submitted ticket.
     
  9. ben_ts

    ben_ts New Member

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    I have the same issue, WHM 10.8.0 cPanel 10.8.2-C34
     
    #9 ben_ts, Apr 21, 2006
    Last edited: Apr 21, 2006
  10. bamm

    bamm Member

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    This is very frustrating. I have one control panel, and for that control panel 20 hosting plans, and each hosting plan has its own features set, and for many of the plans, they use the same features, yet I can log into one control panel and the features show correctly, but log into another that has the same features, and most of the features are missing.

    1 control panel

    hosting plan 1: subdomains, addon domains, password protected dirs
    hosting plan 2: same features selected but they are missing from the control panel

    Some very angry customers on my hands, and no explanation to offer them.
     
  11. bamm

    bamm Member

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    Guess I should mention that after receiving an email telling me that it was the coding in my control panels, I opened the x theme and compared the coding and found nothing wrong with my coding.

    I think the problem is with the /usr/cpanel/whostmgr/addonfeatures I say this because I added one of the missing features, giving it a different name when I added it, and edited my theme code to match the new name. Mysteriously the feature then began showing, but at the same time, a different feature that wasn't missing before, came up missing:

    cd /usr/local/cpanel/whostmgr/addonfeatures

    echo "newname:newname" > newname

    Then updated the name in my control panel theme, uploaded the page to the server.

    Didn't have to open the featureset to select the newly named feature because any new feature you create in addonfeatures is automatically checked in all of your feature sets.

    Opened the control panel, the once missing feature that now has a new name is now there, but now something else comes up missing.

    I don't know for sure that it is definitely /usr/cpanel/whostmgr/addonfeatures, just seems the mostly likely to me.

    Something else I should probably add, just for kicks, I opened each feature set and unselected all the features, saved it, then reopened it and reselected the features, and saved again. Nothing happened.

    But yet, if I recreate a feature and give it a new name, the feature then shows up but something else comes up missing.

    enough of the merry-go-round...hopefully someone gets the picture lol
     
  12. Boriskag

    Boriskag Member

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    I had the exact same thing.. :confused:

    Basically, All i did was open up the default features config, resaved and it all put itself back into place. I also restarted the server right before I did that, so I'm not sure if it was the restart, or the resave. :rolleyes:
     
  13. bamm

    bamm Member

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    default features config? where is that?
     
  14. bamm

    bamm Member

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    By the way, initially I rebooted the server after looking at the features lists and making sure features were selected properly, I did this before I realized this issue was across all of my servers. The server had been up for 198 days and generally when I notice things going wierd and the server has been up for a while, I always try rebooting to see if that resolves the issue....didn't help in this case obviously. Thanks for the suggestion though.
     
  15. Ishware

    Ishware Member

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    I'm having this issue as well... (Edit: WHM 10.8.0 cPanel 10.8.2-C40)

    I use bluelagoon, but based on one of the comments above, I switched to x, and the problem persists.

    Problem: At least one of my accounts (I'm currently testing to see what is and is not having this problem) has most of the features in cPanel missing.

    My /var/cpanel/features/disabled is as follows:

    My /var/cpanel/features/[relevant list] is as follows:

    Yet when I log into the relevant account's cPanel, the options I get are as follows:


    Mail
    FTP Manager
    Web/FTP Stats
    CGI Center
    Statistics Software Configuration
    Web Host Manager
    Fantastico
    Theme Changer

    Troubleshooting I've done:

    1. Rebooted the server. What the heck. :D

    2. Based on this thread (which is the only relevant thread I've found in my search of the forum), I checked out /var/cpanel/features. The feature lists all exist, and the last modifieds match -- that is, they are months old, from the time I created them... (exception: per troubleshooting below, ones I deleted/recreated are modified today, obviously)

    3. Changed plan from bluelagoon to x, no help. So I changed back to bluelagoon

    4. Created new feature list, edited plan to use new feature list -- no help.

    5. Deleted and recreated feature list -- also no help. Besides, it appears correctly in the file structure, so I don't think that's the problem.

    I don't know where all the files are stored for cPanel -- that's part of the reason I *use* cPanel, because I'm a server novice... So it makes it hard for me to troubleshoot, not knowing where to look... :)

    Does anyone have any insights or suggestions on what I might look for?

    I'm not sure where cPanel stores the setup for each account -- knowing that might help, as I could go out and check to make sure it's pointing correctly...

    Edit2: Okay, so I just noticed /var/cpanel has *.accts files... I don't appear to have one for the reseller that owns the account referenced above, if that makes any difference... It shouldn't, because one account that *does* appear in its relevant reseller.accts file is also having this problem... so don't be sidetracked by this, although I will have to look at it eventually after I solve the real problem of this post.. heh.)

    Any suggestions? :-D
     
    #15 Ishware, Apr 22, 2006
    Last edited: Apr 22, 2006
  16. Ishware

    Ishware Member

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    I belive what is implied is going into the WHM and editing the feature list "default", then saving it...

    "default" and "disabled" are the two standard lists, AFAIK. :)
     
  17. bamm

    bamm Member

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    Hello,

    To my knowledge, these are the related files:

    /usr/local/cpanel/whostmgr/addonfeatures (these are the features you add)
    /var/cpanel/features (these are the actual feature sets)
    /var/cpanel/packages (these are your packages and if you view each package you'll see the feature set that is selected)

    I was told by cpanel that if I change all of my themes to the x theme that all the features work, but that is not a solution for me for various reasons.

    Now that I know this is happening with the cpanel themes as well, I feel even more confident that the issue is not with my control panels.

    I'm not happy that you are experiencing this issue as well, but it makes me feel better that I'm not the only.
     
  18. bamm

    bamm Member

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    Already did that as well.
     
  19. Ishware

    Ishware Member

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    That doesn't appear to even *work* for me... heh.

    I prefer bluelagoon, but if bluelagoon is no longer supported, and x works -- well, I have to go with what works. :D

    So, we'll see how this plays out...

    It's sounding like I should go ahead and open up a ticket on it, though...

    I hear that -- and understand. :cool: Conversely, I'm also glad it's not just me!

    In fact, I'm rather sad that this issue is *not* widespread, as it means the solution will come slower, if at all... heh.
     
  20. bamm

    bamm Member

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    It's my guess that if more people look at their control panels, they just might find they are having the problem too...but that's just a guess.

    Just for the record, Nick Nelson, if you are seeing these posts...I am not testing the things that I am on the server that I've given you access to, but on one of my other servers. The server that I've given you access to I've left in the state that it was at the time that you and I exchanged emails. It's difficult just sitting here and not doing anything.
     

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