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cpanel login problem

Discussion in 'General Discussion' started by delara, Apr 24, 2004.

  1. delara

    delara New Member

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    We're having a strange problem (i'm a reseller). Suddenly some clients can't acces cpanel and server returns invalid username or password.

    I tried to login using my main reseller password, but i didnt work. I also tried password modification, but it didnt work either.

    cPanel Build: 9.2.0-STABLE 25
     
  2. PWSowner

    PWSowner Active Member

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    It almost sounds like your provider may have changed the passwords, maybe suspended accounts. Are any accounts over the bandwidth limit? Can you log into your reseller account?

    You will probably have to contact your provider about it.
     
  3. delara

    delara New Member

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    Yes i can log into my reseller account. I checked the accounts that cant login and not over the bandwidth limit. I did contact my provider but they dont know whats going on.
     
  4. PWSowner

    PWSowner Active Member

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    Could be a cpanel bug. Best bet would be to do a cpanel upgrade. Sometimes that fixes problems.
     
  5. delara

    delara New Member

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    Thanks squirrel i'm asking my provider to update cpanel now.
     
  6. machine

    machine New Member

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    Yep getting this today as well. About 12 accounts suddenly the user password does not work neither does the root password in cpanel. Something is definitely screwed up and appears to be getting worse.
     
  7. delara

    delara New Member

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    Damn this is a pain. Somebody help!
     
  8. machine

    machine New Member

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    The problem appears to be people disappearing off the /etc/shadow file. What we did was to retrieve the data for the username from the /etc/shadow,v file and paste it into the end of the /etc/shadow file. This fixes the problem temporarily. However today I notice that another 5 people have 'vanished' off the shadow file and cannot login.
     
  9. delara

    delara New Member

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    Hi machine, i dont have root access, i hope my provider resolves this issue. Thanks anyways.
     
  10. tomsyer

    tomsyer New Member

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    WE have this problem with a few hundred accounts... If we click list suspended , all the ones that don't work are listed there, if we try to unsuspend them we get an error when it hits the passwd part:

    passwd: Unsafe operation (use -f to force)

    Has anyone else seen this?
     
  11. strikinado

    strikinado Member

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    I´m having this same problem.. somebody can help us?
     
  12. strikinado

    strikinado Member

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    thius topic is old... I´ve openned a new and moderator close...
     
  13. vmann

    vmann New Member

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    ditto, has anyone found a solution to this problem?
     
  14. mikro1n5

    mikro1n5 New Member

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    same problem here... Can't login in to any clients cpanel

    WHM 10.6.0 cPanel 10.8.0-R20
    RedHat 9 i686 - WHM X v3.1.0
     
  15. lloyd_tennison

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    Did you try syncing passwords by using the selection in WHM? I do not see that anyone has tried that.
     
  16. mikro1n5

    mikro1n5 New Member

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    couldn't find it..closest i found was 'synch ftp passwords'

    Either way, when i used 'password modification' it synches the passwd file during that process:
    Changing password for abcd
    Password for abcd has been changed
    Attempting FP Password change
    Found service.pwd!
    Changed Frontpage Password
    Updating mysql database access...

    Done

    Ftp Updating...

    Ftp Password Files synced
    Vhost Passwords synced
     

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