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login webmail Internal Server Error User is over quota

Discussion in 'E-mail Discussions' started by gamgam, Dec 18, 2009.

  1. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Friendly Moderator Note

    A different thread discussing the same topic is now merged into the larger discussion thread; this should help make it easier to find related information.

    Everyone's feedback regarding attempted corrective measures and resolutions used is greatly appreciated.

    As a reminder, please note that the disk quota needing to be increased is that of the cPanel account user and not that of an e-mail account user; after increasing the cPanel account's disk quota via WHM the overquota cache for the affected cPanel account should expire and not be refreshed after the cache lifetime of 1 hour has elapsed, (and assuming the account is not yet over the newly-increased disk quota the user should then be able to access Webmail normally).

    Reference posts:
    cPanel Forums - View Single Post - login webmail Internal Server Error User is over quota
    cPanel Forums - View Single Post - login webmail Internal Server Error User is over quota
     
  2. Silent Ninja

    Silent Ninja Member

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    I love the usage of cache files because of the lower memory and cpu consumption, but when you change a user's quota, that user should have all the quota cache's updated so the limitations be gone if the user have now enough quota.

    I mean, an account reached 80 from the 80 mb available, ok, block the webmail. Now I give them 100 M more, he have enough space to use, why does he need to wait for an hour to use the webmail again ? That's nonsense.
     
  3. AlexAT

    AlexAT Member

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    I also start to get those messages.
    During login into some EMail webmail I get "Internal Server Error. User 'Account'sUserName' is over quota.".

    EMail has 30Mb used of 90 allowed.
    Username has 470M used of 1000 allowed.
    /var/cpanel/overquota does not contain neither Username nor EMail.

    Seems /scripts/fixquotas has fixed this.
     
  4. 2Much2Do

    2Much2Do New Member

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    Over quota problems

    Saw this and think it relates to me as well. I've modified the email quota AND the bandwidth quota but aloow the quota levels are correct I still cannot login to user email account. Does this take a while to take effect? Help please.

     
  5. Silent Ninja

    Silent Ninja Member

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    After a few hours usually gets fixed automatically.
     
  6. 2Much2Do

    2Much2Do New Member

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    :) Thank you Silent Ninja - all is well. Patience is a virtue.
     
  7. Silent Ninja

    Silent Ninja Member

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    Yes, it trully is; although I still believe that the "change quota" feature, unlocks the webmail for the user, because it's anoying and also confusing for the customers and operators.
     
  8. crazyaboutlinux

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    That's true

    It also worked for me.
     
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    The remaining difficulty that was reported in this thread is corrected in cPanel version 11.25.1 as of EDGE build number 45719; this can be referenced via the following entry in the change log: Edge 45719 @ 2010-05-13 18:17:04, Remove the overquota cache file when changing the quota

    As of the time of writing cPanel 11.25.1 is in EDGE and not yet in CURRENT, RELEASE, or STABLE, but in due course the new version will reach the other build trees and the same fix will be automatically included upon your servers being updated. To easily confirm the version and build numbers for each build tree please refer to the following resource: cPanel Downloads - Latest cPanel/WHM Builds
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Important cPanel/WHM Version Number Designation Change

    Please Note: Important cPanel/WHM Version Number Designation Change

    As of July 28, 2010 the cPanel/WHM version number designations have been officially changed.

    Version 11.25.1 is now designated 11.28 and version 11.25.2 is now designated 11.30.

    These new changes were explained in some detail recently at the July 2010 - Quarterly Road map - Webinar direct from cPanel's PodCast Studio in Houston, Texas with speakers David Grega and Mario Rodriguez.

    An official press release about these changes is forthcoming and can be accessed at this link as soon as it's made available to the Forum Team:
    Important cPanel/WHM Version Number Designation Change (To be updated)

    This post serves to update users who are subscribed to threads (where this message is posted) looking forward to upcoming enhancements in future versions of cPanel.
     
  11. altomarketing2

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    Yes


    I worked for us too :eek:
     
  12. crazyaboutlinux

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  13. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Friendly Moderator Note

    The issue discussed in this thread involves cPanel accounts (system users) being over quota, that of file system quotas, and not e-mail account users.

    To prevent confusion with the original discussion I have copied your post and moved the related replies into a new thread where your questions can be properly addressed with full attention: Viewing Email Account (Email User) Disk Quotas and Usage - cPanel Forums

    The remainder of my original reply is also relocated into the new thread:
    Link to Post: cPanel Forums - View Single Post - Viewing Email Account (Email User) Disk Quotas and Usage
    Link to Post in New Thread: Viewing Email Account (Email User) Disk Quotas and Usage - cPanel Forums
     
    #33 cPanelDon, Aug 13, 2010
    Last edited: Aug 16, 2010
  14. rzamites

    rzamites New Member

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    Ditto. What a strange way to fix things.
     
  15. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    The issue reported in this thread should no longer occur after the server is upgraded to cPanel & WHM version 11.28. For the latest availability information of the new version in each release tier, AKA release tree or build tree, please reference the following resource: Latest cPanel/WHM Builds

    The release schedule of cPanel & WHM 11.28 is posted here: cPanel & WHM 11.28 is almost here! - cPanel Inc.
     

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