cPanel Direct Customers FAQ

cPanel Direct Customers FAQ

Why are we changing our pricing structure?

We want to simplify the process of adding new servers and make it easier to become a cPanel customer. Additionally, it is important for us to provide licenses that target smaller instances opening up a new revenue opportunity for our customers.

When cPanel defined its original pricing structure, some twenty plus years ago, servers were only powerful enough to host a few sites. Thanks to constant innovation in the hardware sector and optimization in our software, we can now run hundreds of websites on a single processor system. With this change, we align ourselves with this growing technology.

As the company has evolved, cPanel has added more development resources, more structure, and more brain power that, in turn, makes it possible to take on an increasing number of development projects. Adjusting our prices will ensure that we can continue to invest in product development, thrive in an increasingly hostile security landscape, grow our customer ecosystem, and remain a leader in hosting automation.

Which prices are changing?

We are adjusting the prices of all cPanel licenses sold to our Partners, Distributors, and Store Customers.

Will I see any benefits from this updated pricing structure?

Yes. This new structure opens up the possibility of deploying lower density customer instances without the need to purchase a large multi-account license. It defines the price of each license based on the number of Accounts hosted on the server. By focusing on the user experience, cPanel customers will be able to provision their hosting infrastructure more efficiently.

Will cPanel be making any other pricing changes in the future?

All companies, including cPanel, review, and if necessary, change their pricing.

What is a cPanel Account or User?

A cPanel Account often called a cPanel user, is an Account created by the root administrator or reseller, who logs into the cPanel interface to manage their website.

Why are we moving to a per cPanel Account model?

By moving to a per cPanel Account model, we are providing you with the tools to more effectively use a finite amount of computing resources, and only be billed for the number of cPanel Accounts that you have.

What new packages are available?

• cPanel Admin Cloud
• cPanel Pro Cloud
• cPanel Premier Cloud
• cPanel Premier Metal

Are any existing packages changing?

Effective Thursday, June 27, 2019, we will no longer offer yearly or multi-year cPanel licenses.

What happens to my existing multi-year licenses?

Moving forward, we are transitioning all customers to monthly billing. As yearly licenses come up for renewal, we will do a one-time conversion from your current package to either Admin, Pro, or Premier based on what is most appropriate for your server unless you opt to have the license expire in the Manage Licenses interface of the cPanel Store.

What if I’d like to host more than one hundred cPanel Accounts on my server?

Customers can still host more than one hundred cPanel Accounts on their servers. Bulk Account pricing starts at the 101st cPanel Account at the price of twenty cents per additional cPanel Account.

What if I’m concerned about my reseller or customer adding too many sites?

WHM allows limiting the number of Accounts a reseller may create from the reseller center interface.
If you are selling servers or cloud instances, consider becoming a Partner for access to additional Fixed Package options.

How can I get access to cPanel Solo Cloud?

cPanel Solo is only available through cPanel Partners. You can contact one of our PartnerNOCs for Solo after September 1st, or Partner-Up!

I’d like to bundle and get access to cPanel Solo Cloud. How do I get started?

Contact your dedicated Account Manager to get the process started.

How often do servers report the number of cPanel Accounts to the licensing system?

Account usage is reported when the server updates its license. License check-ins typically occur every 8-48 hours, depending on the version of cPanel. For more information on how to force a license check-in, please see: https://go.cpanel.net/fixlicenseissues

How can I monitor and audit the number of cPanel Accounts a cPanel server?

There are multiple ways to see the number of users on your server and to interact with those accounts. To see a total number of accounts, use the WHMAPI call: https://go.cpanel.net/getcurrentusers

cPanel Technical Analysts have created some tutorials to assist with cPanel Account auditing:

• https://go.cpanel.net/whmcsaccountscript
• https://go.cpanel.net/findabandonedaccounts

Who do I speak to if I have questions?

Please review the Licensing Guide, and then feel free to contact Customer Service with any questions you may have. You can do that at this link: https://cpanel.net/support/

Glossary of Terms

Account-based Licensing: The new license types are based on the number of cPanel Accounts hosted on a server.
Auto-Scaling: The seamless transition between Tiers based on the number of Accounts on the server at the time of invoicing: the 15th of each month. *Only available to PartnerNOCs
Bulk Accounts: Any Account on a cPanel & WHM server over 100 Accounts is considered a Bulk Account.
Cloud: A license for a virtual private server (VPS) or a virtual machine sold as a service by an Internet hosting provider.
cPanel Account or User: A cPanel Account often called a cPanel user, is an Account created by the root administrator or reseller, who logs into the cPanel interface to manage their website.
Fixed Package: A package that limits the server to a fixed quantity of Accounts.
Metal: A license for a physical dedicated server in which the client leases an entire server not shared with anyone else.
Packages: A combination of license type and Tier.
PartnerNOC: A cPanel customer who has entered into a PartnerNOC Agreement with cPanel. A PartnerNOC Agreement is only available to certain cPanel customers who, among other things, maintain their own servers.
Tier: A specific named license such as: Admin, Pro, or Premier.