Whether you just need some extra assistance on your server, or you want to turn your unmanaged server into a fully managed server, we're the answer. Platinum Server Management, Inc., widely known in this industry as PSM, is the pioneer in providing low cost and full featured server management & monitoring services. We have been operating solely as a server management provider since 1998. We are the OLDEST and LARGEST and MOST TRUSTED server management provider in the USA for over 15 Years!
Our company is 100% in the USA and available via phone, live chat, and our own state-of-the-art custom developed helpdesk 24 hours a day, 7 days a week, 365 days a year for support. Platinum Server Management, Inc. was started to offer hosting companies of any size the ability to monitor, manage, and repair any and all technical problems with their dedicated servers at incredibly low rates and an amazingly high quality. We support customers that are located all around the worldx, and in any data center.
While we manage and monitor your servers, all you have to worry about is your company's sales! Your servers will always be up to date, secure, and running at optimal performance. Best of all, you get to sleep again at night! We've been in business since 1998, and have provided support to over 10,000 servers in the last 15+ years since we started. As of 2015, we are currently managing & monitoring over 3,000 servers monthly. Our company currently has over 15 employees in our New Jersey office, with over 150+ years of combined experience! We do not employ any level 1 or level 2 technicians, all of our Technicians have System Administrator qualifications, and are required to have at least 5 years hands-on work experience specifically with RedHat/CentOS/Fedora/CloudLinux Operating Systems and CPanel/WHM Control Panel. We have more than a sufficient number of system administrators working on each shift, 24 hours a day, 7 days a week, 365 days a year, to ensure you receive the highest quality of support regardless of the time of day or day of week.
Platinum Server Management, Inc. is a completely profitable New Jersey registered company paying taxes, no tricks or gimmicks. We have no debt which makes us the perfect financially secure company to deal with for your trusted needs. Our office has 3 high speed internet connections available for redundancy and a dedicated power backup generator which can provide up to 72 hours of continuos uninterrupted power at full capacity. The building that our office is located in has on site security guards around the clock and key card access required at all entrances.
Our incredibly low rates and high quality makes good server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down, and therefore we take that into consideration in our pricing structure. Although our pricing structure is incredibly low, our service is 'top-notch', we GUARANTEE it! Take a look at some of our most recent Testimonials on our site.
Satisfaction Guarantee We offer a 30 day money back guarantee on all of our services, no questions asked! If you are not completely satisfied with our server management or monitoring services within the first 30 days of your signup for any reason at all, you will be given a full refund.
You have nothing to lose and we have nothing to gain if our service is not top-notch!
We have NO term contracts on any of our services.... stay 1 month, 1 year, 10 years! It's up to you. There are NO Setup Fees and NO Hidden Fees on any of our services. Once you sign-up, our prices will never increase and our quality of service and features will never decrease. We have maintained the low same price since we started over the last 15+ years!
Server Monitoring Response Time The time between your server going down and a reboot is crucial, that is why we monitor your server 24x7x365 in 5 minute intervals. If our monitoring system detects your server is down, we will notify your data center and request a reboot in approx. 15 minutes!
Server Management Response Time Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, a resolution to a ticket all depends mostly on the complexity and urgency of it.
Non-Disclosure Agreement (NDA) All of our clients' information including but not limited to their contact information, login information and server data, is all kept secure and confidential within our company. Additionally, all server information and passwords are accessed locally within our own private intranet and encrypted through our 256Bit Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information system. Most importantly, we use all proprietary custom helpdesk software, we do not use any freeware/pre-made helpdesk that is available to the public like most other server management companies. By using proprietary custom helpdesk software that nobody else in the world has, this greatly increases the security because hackers can not get a copy of the helpdesk software to analyze the sourcecode for holes or test it for vulnerabilities.
Flat rate, Unlimited Admin Time! No Setup Fee, No Term Contract, No Additional Fees, No Hidden Fees, 30 Day Money Back Guarantee!
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Platinum Server Management, Inc. - 24x7x365 cPanel Server Management