Touch Support’s professional administration team can provide a wide variety of services for your server, starting with server hardening and kernel updates to daily security scans and 24/7/365 access to one of our administration team members via ticket or telephone to provide services whenever you need them. Our administrations can also provide end-user Level 3 support to your clients for their administrative needs.
Touch Support’s server administration offerings cover a wide range of proactive security scans, emergency server restores, server and service monitoring, managed backups, and software/operating system updates..
Touch Support can support and administer a wide variety of server configurations. Touch Support recommends CentOS 5 and the cPanel control panel. Our administrators also support a combination of other operating systems and control panels.
Touch Support’s team is made up of industry-leading individuals. From our Level 1 technicians to our system administrators, our team is constantly working on improving quality of service, efficiency, and response time to ensure that you and your clients receive the best service possible. Our staff are carefully selected for technical knowledge, problem-solving skills, English communication skills, and inclination to help people. Our employees are the best and the brightest in the industry, and we’re proud to serve your company, and many other high-profile companies, to the best of our ability.
Multiple Redundant Offices
Touch Support realizes that always being available is essential to your business and its processes. That is why we have multiple locations to make sure our technicians are available 24 hours a day, 7 days a week. We have offices strategically located in Lafayette, Indiana, Youngstown, Ohio, and Chicago, Illinois. Our Lafayette location is located just minutes from Purdue University, a local source of technical talent and expertise. Our Chicago office is in our datacenter, to ensure that our administrators and datacenter technical team have immediate access to your servers in the case of an emergency. And of course, our offices and staffing schedules are designed to make sure we are fully staffed and ready to handle anything 24/7/365.
Current Operations Integration
If you have your own tech team, and are using Touch Support to fill in the gaps – whether in technical knowledge, availability, or overflow – we are here to help integrate as best as we can. Our team will work with yours to ensure maximum productivity and coverage, so that your issues are never left unsolved, and your clients are never left out in the cold. We will help you draw up a plan to make sure we’re working with you in the best way possible.
Touch Support’s management team boasts over a decade of experience in the web hosting and support industries. Our principle focus is to ensure that our support team members are providing your customers with the world-class support they deserve. We maintain a 100% full-disclosure policy with our support and sales team members to fuel the camaraderie essential to long-term success.
Communication within the team and between Touch Support and our valued clients is paramount. As such, we hold ourselves to an unparalleled standard of communication and transparency. Our team holds multiple daily shift meetings, to make sure any issues that span multiple shifts are passed off to the right people, and long-running issues such as large server migrations and server restores don’t fall through the cracks. Additionally, we hold weekly mandatory company-wide meetings to ensure that our team has the opportunity to discuss the issues of the week and address suggestions for improvement.
IT & Business Process Outsourcing - Touch Support