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Tutorial Why do I see the Default Web Site Page?

Understanding why the defualt website page appears when navigating to a domain.

  1. cPanelResources
    Overview
    The Default Web Site Page is a placeholder page for domains that resolve to a server using cPanel & WHM. It often appears when a visitor navigates to a domain that's not configured on the specific IP address the visitor's computer resolves the domain to. The image below shows an example of what the Default Web Site Page looks like:

    default-website-page.png

    The troubleshooting steps below are intended to assist hosting account owners and resellers determine the reason why the Default Web Site Page appears when navigating to a domain. Hosting account owners have access to the cPanel interface, and resellers have access to the cPanel interface plus a limited subset of functionality in the WHM interface.

    Step 1. Determine which IP address the domain resolves to from your workstation.

    The ping command is a simple method you can use to determine the IP address your domain resolves to from your local workstation. You can use ping on Windows (via the command prompt), MacOS (via the Terminal app), and Linux (via Terminal). Here's an example of what you will see when running the ping domain.tld command on your operating system:

    Code:
    ping domain.tld
    PING domain.tld (1.2.3.4): 56 data bytes
    64 bytes from 1.2.3.4: icmp_seq=0 ttl=61 time=66.548 ms
    64 bytes from 1.2.3.4: icmp_seq=1 ttl=61 time=65.201 ms
    64 bytes from 1.2.3.4: icmp_seq=2 ttl=61 time=64.479 ms
    In this example, "domain.tld" represents the domain name you are checking, and "1.2.3.4" represents the IP address your workstation resolves the domain name to.

    Step 2. Determine which IP address is assigned to the cPanel account associated with the domain.

    cPanel users can find the IP address associated with the cPanel account next to Dedicated IP Address or Shared IP Address (depending on the type of IP address assigned to the account) when accessing the Server Information page in the cPanel interface:

    server-information.png

    serverinfo.png

    Reseller users can also find the IP address associated with the account under the IP Address column when accessing the List Accounts page in the Web Host Manager interface.

    Step 3. Check if the IP addresses detected in the previous two steps match.

    If the IP addresses found in the previous steps match, proceed to Step 4. If the IP addresses do not match, proceed to Step 5.

    Step 4. If the IP addresses match.

    Try clearing the browser cache on your local workstation using the instructions available at:

    Tutorial - How to clear your browser's cache

    If the default website page still appears after clearing the browser cache, then it’s likely the issue relates to server configuration problem. You’ll need to contact your hosting provider’s support team to report the issue. The following document is available to help you to identify your web hosting provider if necessary:

    How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

    Step 5. If the IP addresses do not match.

    The IP address detected in Step 2 is almost always the IP address the domain needs to resolve to from your local workstation. Here are some common reasons why the IP address your domain name resolves to from your local workstation doesn't match the IP address associated with the cPanel account it's associated with:

    A. Your DNS cache is out-of-date. Try clearing the DNS cache on your local workstation using the instructions at:

    How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation

    Then, repeat Step 1 to determine if the IP Address now properly reflects the IP address found in Step 2. If the IP addresses now match, navigate to the domain in a new window or tab with your web browser to see if it now loads the website's content. If the IP addresses now match, but default website page still appears, refer to Step 4 above.

    B. The A Record configured for the domain points to the wrong IP address. To verify the A record is setup properly, you should first identify the DNS host for the domain. You can use a tool such as Whois.com to check which nameservers are authoritative to your domain, or you can also ask your web hosting provider for information about your DNS host.

    If you determine the name servers utilized by the domain are associated with the cPanel server your account is hosted on, browse to cPanel >> Zone Editor and click the Manage button to confirm the A record for the domain uses the correct IP address. If it doesn’t, click the Edit button and replace it with the correct IP address identified in Step 2. Upon correcting the IP address, refer back to Step 1.

    If you determine the name servers utilized by the domain are associated with an external DNS server (e.g. your domain registrar), refer to that DNS server's support team or documentation to verify how to manage the domain's A Record.

    C. DNS records for the domain were recently updated by your hosting provider. If your hosting provider recently changed the IP address assigned to the cPanel account, and you’ve confirmed the A record is setup correctly, then it’s possible it’s simply a matter of waiting for the DNS change to propagate throughout the Internet. This can take as little as a few minutes, and as long as a few days.

    Step 6. Contact your web hosting provider.

    If the previous steps are unhelpful in getting your website to load the correct content, then the final step is to contact your hosting provider’s support team for assistance. As noted earlier in this post, the following document is available to help you to identify your web hosting provider if necessary:

    How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

    Additionally, if you have questions about these troubleshooting steps, or about cPanel & WHM in general, register an account on the cPanel Forums and join the discussion! We have a team dedicated exclusively to the cPanel Forums to help answer any questions you have.

    Thanks!
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