I understand the policy, but I respectfully disagree that issues directly caused by a cPanel update should be outside the scope of cPanel support.
My server was working perfectly fine before the update, and none of the network configuration files have changed at all, it was the update itself...
I was under the impression that "take a closer look" meant something a little more involved than a tech running a single curl command and telling me what I already explained in this thread (and the ticket itself) about the server using the wrong IP to fetch the license...
Thank you for the reference, but it didn't really help my situation.
This file remains at the proper values. 145.63 is still the main IP.
The default IP is still 145.63, and the default gateway is still 145.1
My VPS has three IPs, and my license was applied to the main server IP.
Today, after an update and reboot, cpanel is saying that I am running on a trial license, and the IP address is one of my secondary IPs.
For reference, the three IPs are as follows:
Thank you, the update to v74 did indeed fix the issue. I've included some more information below just in case this might be a previously unknown bug.
This was occuring on v72.0.10, with three IPs on the system, as follows:
184.108.40.206 - Main server shared IP, in use by vps.host.com, host.com...
On my main server IP, every domain can get certificates for every service subdomain (cpanel.example.com, etc). But my reseller accounts, and every sub-account, has DCV HTTP errors for every service subdomain.
Here's the autoSSL log file for a reseller account:
Checking “example.com” …...