account administration

Hi, we are seeking some guidance here on specific steps or things to be aware of when trying to restore cPanel accounts after a major server crash. We manage about 25 sites (individual cPanel accounts each) on a server that was setup on a virtual machine instance. It looks like the VM volume...

I've tried searching but I'm either finding VERY old information or things aren't exactly clear on doing this in the results I find. I have a client who has an account where the primary domain has been let expire. The parked domain has all the email accounts and they want to make this the...

Using WHM version 104.0.6, List accounts options throws an error: A fatal error or timeout occurred while processing this directive Can't call method "add_warning" on unblessed reference at /usr/local/cpanel/Whostmgr/API/1/Bandwidth.pm line 26. at /usr/local/cpanel/Whostmgr/API/1/Bandwidth.pm...

I'm trying to start using my mobile hotspot for home internet instead of DSL, because (a) it's paid for, (b) it's cheaper, and (c) it's about 5 times faster! But I'm coming across a few tiny little nuisances that I'm trying to eliminate one by one. I usually keep a few Chrome tabs pinned with...

Cannot update Addon domain with document root outside of public_html. I want to the files of my addon domain to be in a subdirectory outside of public_html. However, when I edit the document root for the addon domain ... cpanel just keeps on putting public_html at the beginning. vs cpanel 86,0,18

Hi, everyone! An absolute nubie here. Trying to set up a simple portfolio website for myself. Made something, hated it, and wanted to start from scratch. Made a mistake and deleted ALL files in the file manager (nothing in the trash folder and no back-ups either). My question is: How do I...

I know there is a lot of discussion (and wanting) for HA, load balancing and replication, however I think this question is slightly different. I see various organizations that seem to have one URL to log in for their cpanel accounts. (instead of each domain separately) We would like a front end...

Hi all, I have gone through the forum and searched related threads but can't seem to find an answer to the problem i have. I have just taken on a new client and some email accounts have suddenly disapeared from the cpanel of the domain ( although they are still visible in the file manager) The...

Is it possible to give access to someone only to a specific directory of a domain, i.e. a coder to do specific word on that level, without having any other DB access rights?

Hi All, I just want to confirm. Is it true that the Track Delivery feature is disabled in some subscription plans? I noticed that the track delivery feature in our Cpanel is empty and when I talked to the GoDaddy, they're saying that it is not available in our hosting plan ( current plan is...

All of a sudden, when a user tries to log on to their cpanel, after they enter the user name and password, instead of the cpanel coming up comes a page with A fatal error or timeout occurred while processing this directive More details below this are: Template::Exception: [TYPE]=[file]...

How do I search for text in all files under for example public_html?

Hi All Hopefully someone can assist, We can log into WHM but none of our accounts allow access to Cpanel, It was working fine this morning, we have made no server changes. The error we get is below Many Thanks Template::Exception: [TYPE]=[undef] [INFO]=[Cpanel::Exception/(XID...

hola Soy Diana alguien podria apoyarme con esto por favor: al tratar de crear un paquete nuevo me arroja este mensaje (Valor "Lampara de papel" no válido para la configuración "cpmod".)

Hello, I want to create a Mail only package using WHM's Add a Package feature. While doing so I see a check box with the option of a Dedicated IP (Attached screenshot). It just lets me check or un-check the box without letting me select any IP. What does this option do? My server has 2 IP's...