1. S

    In Progress Transparent Contact Menu in Roundcube Elastic [CPANEL-33911]

    We've had a few complaints about this issue. Is there any update on this in the 3 months since CPANEL-33911 was logged? From our own testing we've found the cPanel internal Apache(?) serving webmaild is changing the content of the bootstrap-cpanel.min.css file in the elastic skin directory when...
  2. B


    Roundcube - sqlite DATABASE ERROR: CONNECTION FAILED! Unable to connect to the database! Please contact your server-administrator. I got this error for a few accounts only and after migrate from a server with roundcube in mysql all accounts migrated with transfer tool. New server have sqlite...
  3. blackwidow02

    File Upload Error - Roundcube

    Hi, Would like to seek assistance, one of our users is using Webmail Roundcube in emailing and was trying to upload a file attachment (pdf, doc, excel, etc.) but he's encountering this File Upload error prompt and wasn't able to proceed to email. Upon trying to use Horde no issue is encountered...
  4. S

    Where to execute script after cPanel update of Roundcube?

    Whenever cPanel updates Roundcube, it overwrites the file for Roundcube which has several default values that I have customized, so they are set back to default values every time this happens. I have created a bash script that replaces specific lines in with...
  5. Q

    Outlook & Roundcube not showing paperclip icon for emails with attachments

    When accessing cPanel IMAP email accounts in Outlook & Roundcube, for email sent from Apple Mail (Desktop and iOs) the paperclip icon which identifies emails with attachments does not display. After opening the email, the attachments are there and display/download OK. This appears to only...
  6. A

    Pending Publication [CPANEL-34250] Roundcube - Server Error (Internal Server Error) on top banner

    Dear All My WHM Root server is CENTOS 6.10 [exl] v86.0.28 . Suddenly in roundcube web interface some users are randomly seeing this message in a ping banner on top " Server Error (Internal Server Error) " It randomly comes and goes on the top of the screen. (Screen Shot Attached) The mails in...
  7. Kent Brockman

    Roundcube database error

    Hello guys. Today, sudenly one of the servers showed this error when trying to access Roundcube from any of the accounts. DATABASE ERROR: CONNECTION FAILED! Unable to connect to the database! Please contact your server-administrator. My current server: CENTOS 7.8 kvm cPanel v90.0.10 mariadb...
  8. I

    Webmail Login Success But Redirect to Roundcube Login Page

    Hello, I have problem with Webmail and one of email address In my case, I login to cpanel account hosting and from inside cpanel dashboard, I go to link Email Accounts. From list email address example [email protected] I click CHECK EMAIL botton and success to login to Roundcube inbox. Then I...
  9. R

    CPanel Transfer Tool Messages about Cpanel Versions and RoundCube

    We are moving to a new server to upgrade from Centos 6 to Centos 7 and are at the point of transferring the CPanel accounts. We are using the Home »Transfers »Transfer Tool and when we clicked the Scan Remote Server button we got some messages about which we have some questions. The first...
  10. WebHostPro

    Anyone happen to know how to reset the Roundcube interface?

    I have a customer that changed the interface settings and can't seem to change them back. Is there a way to make the Roundcube interface go back to default?
  11. D

    Roundcube - Cpanel Navbar

    After Updating to the latest version, we lost the Cpanel navbar from webmail(roundcube). Is there any way to bring it back since roundcube has no integrated functonallity to manage forwards, filters, boxtrapper, whitelist and etc
  12. Rogerio

    SOLVED Problem searching emails via Roundcude after transfering account

    Hello, A client was hosted in one server and I moved it to another. Both cPanel v78, transferred via Transfer Tool. After the migration, the search box stopped working for old emails in webmail (Roundcube). When searching, Roundcube only find emails after the migration. Solr is installed, and...
  13. S

    When will RoundCube be updated?

    Why cPanel not updated roundcube webmail to 1.3.8? Must of plugins only work in this new version... this version of roundcube released in 26 October 2018. Thanks
  14. S

    Adding RoundCube RPM question

    I'm trying to use the tutorial: How to Build and Install Custom RPMs - cPanel Knowledge Base - cPanel Documentation To install new plugins in cPanel by rpm, but in step 3 I'm confusing now... Please could you explain better it on imagem: I didn't find the rpm for roundcube webmail for whm...
  15. M

    Roundcube error with specific mail

    I am experiencing a strange problem with specific mails on Roundcube. I am receiving email from a fax server always with same format including a pdf! With Roundcube I get error: Could not load message from server. Then roundcube stucks and Inbox (on the left list) is renamed to Inbox625. As...
  16. B

    Roundcube requires login twice

    Hello all. Ever since the latest cPanel upgrade my clients seem to be having issues singing in to their webmail accounts. If they are logged in to cPanel and click "check email" even if their credentials are correct they cannot login. If they open up a new browser (or simply log out of their...
  17. M

    Multiple users on roundcube

    Hi folks, we have more than 1 users for a single e-mail account inside our cPanel and they all use webmail on 2096 port. Problem is when more than 1 user is logged in to the same e-mail account via roundcube the error appears : access denied. My /usr/local/cpanel/logs/login_log says this ...
  18. G

    Disable altered RPM check for some Rouncube files?

    Hello, we modified some files for Roundcube (simple stylesheets and some html/images ".html, .css, .gif, .png"). I've got a couple of questions. 1) Now cPanel alerts us for "Altered RPM found" and lists the files we modified. Is there a way to disable this alert, without turning off...
  19. W

    SOLVED [CPANEL-23516] Use of undefined constant roundcube errors

    [2018-12-09 00:35:44 +0000] info [webmaild] [fcgi] PHP message: PHP Warning: Use of undefined constant IDNA_DEFAULT - assumed 'IDNA_DEFAULT' (this will throw an Error in a future version of PHP) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_utils.php on line 908 PHP...
  20. S

    Webmail, Roundcube how they are installed?

    I would like to know how to Webmail and Roundcube are installed on a cPanel server. I searched in apache conf. and i couldn`t find any directive like: /Alias /usr/share/roundcube or any roundcube conf that is included in cPanel . Also how cPanel users acces /usr/share/roundcube if the suPHP...