In Progress 102 EDGE Version new whm theme

[DennisMidjord]

I agree with you on the amount of space available on the Jupiter theme (but that's another theme that hasn't gotten anything to do with WHM, though). It can't be fixed pretty easily by removing the "container-lg" class on the div for the main content.

The "Site Monitor" error is also related to cPanel and not WHM (and not even theme related). We also get that error. AFAIK, it's not available in Stable yet, so hopefully it's fixed by then.

Now, the only issue you seem to be reporting that's actually about the new WHM theme is the search function (unless I misunderstand what you're trying to say), and that has already been mentioned multiple times. I'm sure that will get fixed as well.

 

[cPRex]

Is the main complaint with Search that it's not in the left sidebar, or that when typing "list" that "List Accounts" doesn't immediately come to the top? I'm just looking for clarity on what you'd like adjusted with the search.

 

[jhawkins003]

Totally agree with @bellwood that a GIANT move forward would be to allow "widgets" to customize the main screen. This would allow placement of our most used sections at first load. I think this would actually work as "virtual valium" for those that are currently absolutely losing it over the new design. (I'm not poking fun at those that are, it just is counter-productive IMO).

Agree! Most admins probably only interface with a very small set of features from WHM on a given day. Customizability would make many of the other changes much more palatable.

That said, something needs to be shared here.

I think most people do not realize that the current production WHM interface is pretty much the same exact experience that has shipped with the product since the late 90's and early 2000's. There have been coats of paint, yes, but the UX frame is identical. Some might say vintage. See as an example: How to rebuild Apache and PHP in WHM - Kualo Limited which features screenshots from cPanel WHM 11 from 2007.

Thats... shocking. A renovation has been long, long overdue. I'm glad we are on that path - and look forward to updates and modifications as we in the community continue to give feedback to the development team.

 

[vacancy]

Is the main complaint with Search that it's not in the left sidebar, or that when typing "list" that "List Accounts" doesn't immediately come to the top? I'm just looking for clarity on what you'd like adjusted with the search.

My suggestion for the new interface is that the left menu options are always visible. Right now, when we select any menu, it appears and then disappears, it would be good for the left menu to always be visible so that we don't become unfamiliar with the old interface.

In addition, it would be nice to use small logos in the left menu, as in the old interface.

 

[cPRex]

I'm about 99% sure the left menu being always visible is going to happen. Not sure about the tiny logos in that menu though.

 

[ElviCities]

I'm about 99% sure the left menu being always visible is going to happen. Not sure about the tiny logos in that menu though.

Fantastic!
This is great news, IMO.

 

[sunmacet]

Is the main complaint with Search that it's not in the left sidebar, or that when typing "list" that "List Accounts" doesn't immediately come to the top? I'm just looking for clarity on what you'd like adjusted with the search.

Well both.

Search at left top is the familiar way to use the search. This should be at least option. After more than ten years using the search daily from the left it is really hard to learn to use it in the middle.

And the search clearly do not work well. It really should list the items that include the search string. You can add more to the list from keywords related but the main results should be strictly from the search string. Typing "List" should give first items starting with "List" in alphabetical order (this will give "List Accounts" first), then it should give all the items including word "list" (including greylisting etc) and after that it could give items that has that string as added keyword.

 

[cPRex]

Noted - like I've mentioned, the left sidebar is almost certainly going to be always on, and the List Accounts searchability issue has been brought up to the team a few times already.

 

[cchalmers]

How can I revert back to the old theme until a usable version of the theme is developed? When I am accessing WHM I need to do it at speed and from muscle memory. The new theme truely impedes my speed and blows my brain because things aren't where I need them to be.

 

[cPRex]

@cchalmers - the only way to keep the old interface at this time is to keep the server on version 100. We do not plan to offer both or an option to switch to a "classic" mode at this time.

 

[homeprimax]

One more opinion. New theme is crap. It's soooooooooo uncomfortable.
What I did in few seconds now takes several minutes!
Why you hate your customers?

 

[clopezi]

I don't understand why are you so interested in pissing off the people who pays the cPanel license.

It's too difficult to launch this as an option and see if people likes or not beforce enforcing it?

Same mistakes that you did with Jupiter. No lesson was learned from that, unfortunately.

 

[cPRex]

Update - the developers are working on case COBRA-13692 which will do a few things:

-increase the number of search results to 10
-make the letters you search matter more (for things like "li" for "List Accounts")
-start giving suggestions when you type only two letters (also like "li" for "List Accounts")

 

[Bogdan I.]

Update - the developers are working on case COBRA-13692 which will do a few things:

-increase the number of search results to 10
-make the letters you search matter more (for things like "li" for "List Accounts")
-start giving suggestions when you type only two letters (also like "li" for "List Accounts")

I'm all for progress when progress is needed.

But yet again you are using us, your customer base, as guinea pigs.

The fact that we can NOT revert to the previous WHM theme while you guys fix the current issues with Jupiter WHM is infuriating.

May I remind you that we, as cPanel parteners, are responsible for offering support to our clients that we sell cPanel/WHM licenses to?

It's even more upsetting that the current STABLE release (100) is not a LTS version, so we can not even delay the forced changing of the theme we use, by swapping from STABLE to LTS at this point.

You really DO have to reconsider keeping the current WHM theme (x) so we can swap our clients back to it until you work out the kinks and multiple UX issues with Jupiter.

 

[cPRex]

@Bogdan I. - thanks for that reply. I've sent it over to the UI team just now so they are aware.

 

[cPRex]

Minor update to my earlier update - they are limiting the list to 7 items from the search menu instead of 10 just due to the physical size that creates.

 

[cPRex]

@Bogdan I. - I forgot to mention that version 94 is the current LTS, which doesn't have Jupiter, so you could stay on that for a while. However, I would anticipate that 102 becomes the next LTS at some point this year, but that will be after it has been in Stable for a while. So you can still stay on LTS for a bit and not be forced into the new theme just yet.

 

[CrazySerb]

Ugh, unable to roll back to the old theme on multiple servers? Great, just great.

This theme is just productivity killer, right off the bat.

Load Averages on top right were linked to Process Manager, and easily visible at all times. Now? I have to click on one of the randomly added icons to see it. And it's not linked to Process Manager anymore. If I want to get to it, I have to search for it. In a search box that returns some really messed up results.

What was wrong with the filter search box on the previous theme? It worked PERFECTLY fine.

The navigation menu on the left now is using waaaay too big of a font size for a desktop. I haven't even checked this on mobile (as most of us admins would never use it on mobile to begin with AND the old theme was perfectly usable on mobile as well, so... why did you decide to reinvent the wheel again?). On previous theme I could expand multiple sections, and still see the rest of the section titles showing. In this interface, if I expand a single section it takes up the whole navigation menu (I even have to scroll down in some sections to get to all the items), and forget about seeing / accessing other sections easily.

I'm sorry, but this new theme just takes way too many clicks to get to where we need to get while providing a subpar experience compared to the last theme. Send that to your UX developers (along with everyone else's feedback here, which pretty much paints the same picture) and have them look into restoring some of the HIGHLY functional parts of the previous theme, namely the navbar size/fonts and the search/filter menu. Or at least fixing this current one, as it shows limited # of results and doesn't even show half of them properly (doesn't return the results for certain keywords that are obviously in there in terms of navigation items).

 

[cPRex]

@CrazySerb - in a few posts back I mentioned they are working on the keyword issue, so that will get taken care of.

Can you let me know a specific process that is taking more clicks than you'd like?

 

[CoreISP.net]

Why on earth do we suddenly get this new theme shoved down our throats? It's unusable. It really *really* sucks. I don't know who designed it, but it's clearly a design team that has absolutely no clue who their users are and what they use WHM for; clearly not server administrators themselves and didn't bother to consult any either. What an atrocity. Especially the left sidebar that's now first completely absent and once it does appear it's a hard to read piece of garbage. I could have lived with it if this was activated with a "please give feedback" and the option to switch back to the previous theme that was working perfectly fine and looking good "whilst we're working on improving this". But making WHM completely unusable like this without any means to go back to the working theme whilst cPanel is working on completely re-designing this in to an actually working state is absolutely ridiculous. I dread the day customers will be forced to switch as well as it isn't much better on cPanel's end of Jupiter...

This is the worst theme ever released by cPanel and I factored in Blue Lagoon and the third-party cPanel XP whilst considering whether or not it is indeed the worst.