In Progress 102 EDGE Version new whm theme

cPRex

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@martin MHC - thanks for bringing that up. That's a known issue that we have fixed in version 106, but it hasn't been backported yet to 104 or 102.

In version 106 you'll see the notification area look like this, where the circle is red with the notification indicator dot:

Screen Shot 2022-08-03 at 12.35.46 PM.png

Do you think that's enough to improve the visibility or would you like to see something even more pronounced on the page?
 
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martin MHC

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@martin MHC - thanks for bringing that up. That's a known issue that we have fixed in version 106, but it hasn't been backported yet to 104 or 102.

In version 106 you'll see the notification area look like this, where the circle is red with the notification indicator dot:

View attachment 79121

Do you think that's enough to improve the visibility or would you like to see something even more pronounced on the page?
That's great this aspect is already being addressed. I think it would be unfair to say without using it if it highlights it enough, but will see what other at MHC think when we reach v106 (or it's backported). As I've written the post about it my awareness is at the top now!

Cheers
 
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mvandemar

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So, Jupiter theme won't even have different styles? We're being forced to use this one, ugly theme everywhere with 0 options?

Has anyone taken a stab yet at creating user style sheets to make it look semi-decent?

-Michael
 

Scootie

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Jupiter continues to be a horrible experience. It hurts my eyes, to much bright colours, make me naussea and I actually had clients who wanted to transfer to other hosting companies when the interface was switched from retro to Jupiter. I had to show them papern_lantern to convince to stay.

The state of Jupiter now feels like a soup without salt. Tasteless.
 
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PeteS

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*Eventually* we plan to have styles available, but I don't have any type of timeframe on when that will happen.
I'm in agreement with the general consensus here, that Jupiter is hard to look at/work with. I will acknowledge the improvements made so far but they are not enough, and even worse, would not have been needed IF PROPER beta testing and end-user input had preceded the roll-out! I like where it's going actually, and would be pushing it... if it was ready to go, but it's not!

One simple example: The latest update made a change in the scroll bar for the left column. Previously the handle was lighter than the scroll bar background - usually the handle would be darker - so they made it darker. (At least this is my guess as to what they were thinking.) I know this because I could compare it with a server that had not yet updated. BUT... the handle is now the same as the left column background without even a boarder to help set it apart, so I naturally try to grab the scroll bar background instead of the handle! It's a small thing, sure, but super annoying, and completely unnecessary. PROPER beta testing would reveal these errors. (And yes, it IS a UI design error - makes me wonder about the qualifications/experience of the UI designer(s).)

[See my screen shot: 1 = handle, 2 = background.]

Again, this is just one example, but it shows the exact issue that plagues this (rush to market) development. The same thing took place with WTK's roll-out and subsequent changes! cPanel, you can do better - please learn from this and make us proud again. :) Seriously...

The adage "never time to do it right; always time to do it over" definitely applies to all of this!
 

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smurf

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Just updated to 106 and the grey 'header-stats' bar is ugly. It does not look keeping with the rest of the theme. It looks like an after thought. v104's top bar looked far cleaner.

There's too many different font sizes, font weights and font colors in use on a single page with Jupiter WHM. For us, the range of different font styles on, for example, the WHM home page makes the page look disjointed.

We would love to see the range of font styles on a single page simplified and we're sure it would make the new WHM look better and easier to read.
 

CosmoChris

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I've been in this industry for over 10 years. I have to say I've never seen anything such a mess as this new Jupiter theme. I CANNOT work with it. It needs to go.

There's no logical reason why cPanel wouldn't allow us to customise WHM themes. In fact they don't even need to do that. They don't even need to change anything at all. They have a perfectly working "classic" WHM style version that was fully aligned and fully up to date. The new "Jupiter" theme was created to be IN ALIGNMENT with the current version of cPanel, just to replace the classic one. So frankly, the argument that it's extra work to keep two themes up to date is complete nonsense. There's no extra work at all because as you say, you're just tweaking very small things as you go along.

If you really want to introduce the Jupiter theme, which I've looked on a lot of places and not just here, I haven't found one positive comment about it yet - but if you really want to introduce the Jupiter theme, then at least provide it alongside the classic WHM theme and edit it at the same time so people actually have a choice. You cannot take away people's choice like this it is simply not ethical.

What cPanel are doing here is effectively what we're seeing happen all across the web with many tech companies as well. Just like Microsoft do, just like all these clunky new UI interfaces cropping up right over the web. You realise you have a monopoly on this market, and you're effectively changing your products to make it easier for people who haven't got a clue what they're doing and do not understand server management, effectively "rookies", to try and make it easier for them to manage a server. This is not possible. It doesn't work. You cannot and should not take shortcuts in this field.

Not only is it not possible to achieve this, but it's also actually very dangerous, because this is why you get so many "developers" who go on some 6 week course and then suddenly believe they're a coder. You're targeting people who have no experience in this field and trying to make it easier for them to get into this, but these people do not and never will understand things to the level that is needed to manage a server. They're probably not even interested. You're targeting completely the wrong market. It's irresponsible. This is precisely the reason why so many websites get hacked, because they were built by junior developers who do not properly understand how to effectively secure a system.

I see first hand the effects of this on a daily basis and just how badly developed some of these systems are. Developers like me and probably many others who have commented are left cleaning up the mess. This is not the way forward, it's the way back.

WHM is a server management tool - it's not supposed to be aimed at rookies. It's for experienced professionals who know what they are doing. But what you're actually doing is trying to target the rookies and encourage them to get into something that's way out of their depth by making it look "easy", and alienating your actual core base which are the people who actually use this product.

This is why I create everything myself, because you cannot rely on other people to do things properly. And to be fair I'm now considering whether I should do the same for server management software, whenever I have the time. Because I can clearly see that from this thread this is going the same way. So for that reason, I'm struggling.

I cannot and will not use a product that does not function properly. If the ability to use the original style is not restored, I will have no choice but to look for and use an alternative product.

I have noticed by the way you deleted my thread asking about whether the style can be reverted. This is pretty appaling really, considering I was only asking a simple question.
 

cPRex

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I have noticed by the way you deleted my thread asking about whether the style can be reverted. This is pretty appaling really, considering I was only asking a simple question.
The thread wasn't deleted - since you're new to the Forums it has to be approved, which it has been now.
 

eHWS

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150% agree with CosmoChris!

Jupiter is also completely ignorant of modern UX practices - eg no visual clues. We have to scrutinize all the very similar icons to figure out which one to click! After a few days trying Jupiter, we reverted back because our productivity tanked! So please keep Paper Lantern active until this mess is sorted out.

WHM is same (un-)usability design disaster! The left search bar does not search. And the 'home screen' has superfluous descriptions:

1664908565731.png
Really? If you don't know what "List Accounts" does, you should not be using WHM! (suggest hover hints - enabled in newbie mode)


In "List Accounts" we see this at taking up most of the screen:

1664908748182.png

Has anybody at cpanel done usage studies? They would have told you ops do at least 10x more checks/configs than create new accounts. Here too our productivity has tanked!

So please bring back the previous UX as an option.

After all, we are paying customers!

Thank You,
 
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PeteS

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View attachment 79857
Really? If you don't know what "List Accounts" does, you should not be using WHM! (suggest hover hints - enabled in newbie mode)


In "List Accounts" we see this at taking up most of the screen:

View attachment 79861

Has anybody at cpanel done usage studies? They would have told you ops do at least 10x more checks/configs than create new accounts. Here too our productivity has tanked!
I'm glad to see more posts with specific examples, and suggestions for improvement. I totally agree about the first one - use tool tips and make the layput more compact. Search is now better, IMO, but still gives odd results (needs refining?) and the Ctrl+/ now works for the left search - thanks for that fix! I don't have a problem with the Create button in List Accounts, but the search filter is useful but could easily have a more compact layout.

Most of my issues are with WHM, and in cPanel I adapted pretty quickly to the text based IDs. The cPanel issues for me are the wasted space (left sidebar), and the poor mobile functionality, ESPECIALLY when trying to edit a file from the file manager. (Poo on anyone pointing out that editing a code file on a phone is coo-coo. I know it is... and yet sometimes, here we are. )

Keep it coming, in detail, with screnn shots. I'm pretty sure @cPRex is passing these on to devs. (But still, this should have happened first, in Beta.)
 

CosmoChris

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Do you have anything to say about my post above @cPRex?

It doesn't really seem like cPanel are taking note of anything anyone says. It reminds me of Politicians to be honest - no matter what anybody says about how disastrous their policies are it's still "full steam ahead" with whatever they have planned. They only U-Turn in the end when there's enough outcry and rebellion.

In this case:
jupiter.png
Are we to take it that not content with destroying the UI of WHM, cPanel are now going to dictate what themes are available on the cPanel frontend as well?

You know, this software used to be good. What you're doing is slowly destroying any credibility you have. It's making it that much harder for the few of us left who are actually interested in your products to keep going.
 

PeteS

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Do you have anything to say about my post above @cPRex?

It doesn't really seem like cPanel are taking note of anything anyone says. It reminds me of Politicians to be honest...
Sorry to say, but this feeling is valid.

Not so much WHAT is being done (with themes) but HOW it's being done with several changes of late.

With the end of CentOS support looming on the horizon this kind of leaves the door wide open for an exodus. (I do NOT want that, for myself or anyone, but I can't help but look around at this point.) As I've said before, come on cPanel, you can do much better, so please do!
 

CosmoChris

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Perhaps if cPanel are unable or unwilling to listen to the community and what IT wants, some of us on this forum should start a new server management software ourselves instead. I think there's big scope for this to be honest if things don't get resolved as there's a growing number of people who are clearly fed up and not happy with the current direction of travel. Either way it seems big changes are coming.

I'd much rather use cPanel if they get their act together because as an automation software, it's good. It's really good. I want to use it, except they're making it difficult.

I also don't believe in reinventing the wheel unnecessarily unless there's some major tangible improvement & long-term benefit. But it's starting to look like more of a possibility ....