@Spirogg - cPanel license providers do need to offer some level of service to become a Partner. That doesn't mean they will all be equal, and if you have root access to the server you are still welcome to contact us for support.
I do have root access and I did put in for a ticket. Took 2 days for one and 3 for another. But when I had a temp lic purchased from cPanel directly it was 4-6 hours and got a reply. That’s a lot of difference in timing. So as I said priority is given to WHM purchases directly even though partners and their lic holders pay cPanel for the lic. We still get left behind. 2 days is ridiculous to wait for support from cPanel. Just cause my server provider got me a lic for a couple dollars cheaper for my server. But if I paid the full price from cPanel I would get priority support. 4/6 hours. That sounds like a lot of bs to me. Was not like that before.
I’ve never had to wait 2 days for a ticket reply. Maybe just a busy week then. Either way. I’m just venting. Not toward you in anyway. You have always been helpful and are excellent in the forums and your repliesOur ticket system does prioritize tickets based on where the license is purchased. One of the perks of the direct license is priority support. That has always been the policy with support tickets as long as I have been at the company.
Yes, the old theme colors I like better .. But neutral color, not the high contrast like on new.
Rex are there any plans to provide a overview page of which features are confirmed, rejected or being investigated with regards to user survey, suggestions and complaints?UPDATE - To ensure we can deliver the best user experience, based on your feedback on our new Jupiter theme, we are extending our efforts for a few more weeks to provide more value with the arrival of cPanel & WHM v102 on our RELEASE tier into March of 2022.
We’re committed to involving our users in building our product roadmap. Some requested features may not be included in our releases or our roadmap if they don’t align with our basic functionality and use cases. Please let us know of any other requests you might have using the survey in the cPanel Web Host Manager interface, or here on the forums — we’re here to listen!
Yes, The new theme is really useless. I have being using WHM for 15+ years and I had ability to navigate through WHM closing my eyes / while I was able to assist someone even looking at screen.The new theme just sucks.
I don't really any improvment, so for me is useless. I don't want to work from phone, so i don't care about any responsive arguments .
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