In Progress 102 EDGE Version new whm theme

Spirogg

Well-Known Member
Feb 21, 2018
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@Spirogg - cPanel license providers do need to offer some level of service to become a Partner. That doesn't mean they will all be equal, and if you have root access to the server you are still welcome to contact us for support.
I do have root access and I did put in for a ticket. Took 2 days for one and 3 for another. But when I had a temp lic purchased from cPanel directly it was 4-6 hours and got a reply. That’s a lot of difference in timing. So as I said priority is given to WHM purchases directly even though partners and their lic holders pay cPanel for the lic. We still get left behind. 2 days is ridiculous to wait for support from cPanel. Just cause my server provider got me a lic for a couple dollars cheaper for my server. But if I paid the full price from cPanel I would get priority support. 4/6 hours. That sounds like a lot of bs to me. Was not like that before.
I understand your point as well as partners required to give some level of support. But if they can’t fix the issue then we should not have to wait 2 days or more for a response. That’s all I’m saying we’re still cPanel paying customers.
 

cPRex

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Oct 19, 2014
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Our ticket system does prioritize tickets based on where the license is purchased. One of the perks of the direct license is priority support. That has always been the policy with support tickets as long as I have been at the company.
 

Spirogg

Well-Known Member
Feb 21, 2018
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Our ticket system does prioritize tickets based on where the license is purchased. One of the perks of the direct license is priority support. That has always been the policy with support tickets as long as I have been at the company.
I’ve never had to wait 2 days for a ticket reply. Maybe just a busy week then. Either way. I’m just venting. Not toward you in anyway. You have always been helpful and are excellent in the forums and your replies
Thanks for listening.
kind regards
Spiro
 

Kobor

Member
Apr 5, 2012
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@Kobor - do you have ideas on what colors you'd prefer, or what you think might work better? Is there a navigation menu in another product that you like better or that you feel provides a better experience?
Yes, the old theme colors I like better .. :) But neutral color, not the high contrast like on new.
The more i look at it, the more annoys me.
Old theme fully collapsed -> almost everything fits on display
New theme fully collapsed -> i need to scroll for the last 5-6 . We buy bigger and bigger monitors, but the designers make more and more pages for phones, and bloody need to scroll all the time on desktop, where we do 99% of the work
Old theme, i select a menu item -> can clearly see what item is selected. The position of everything stays the same
New theme, i select a menu item -> EasyApache almost the same color/style like other Ip Functions, Software etc. The menu moved up, Server Configuration ...system reboot are out, non visible. A menu shouldn't bloody jump around .
 

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cPRex

Jurassic Moderator
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UPDATE - To ensure we can deliver the best user experience, based on your feedback on our new Jupiter theme, we are extending our efforts for a few more weeks to provide more value with the arrival of cPanel & WHM v102 on our RELEASE tier into March of 2022.

We’re committed to involving our users in building our product roadmap. Some requested features may not be included in our releases or our roadmap if they don’t align with our basic functionality and use cases. Please let us know of any other requests you might have using the survey in the cPanel Web Host Manager interface, or here on the forums — we’re here to listen!
 

ITHKBO

Active Member
Jun 23, 2020
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UPDATE - To ensure we can deliver the best user experience, based on your feedback on our new Jupiter theme, we are extending our efforts for a few more weeks to provide more value with the arrival of cPanel & WHM v102 on our RELEASE tier into March of 2022.

We’re committed to involving our users in building our product roadmap. Some requested features may not be included in our releases or our roadmap if they don’t align with our basic functionality and use cases. Please let us know of any other requests you might have using the survey in the cPanel Web Host Manager interface, or here on the forums — we’re here to listen!
Rex are there any plans to provide a overview page of which features are confirmed, rejected or being investigated with regards to user survey, suggestions and complaints?
I know we have the up next page that cPanel provides at Up Next | cPanel but that is really a broad overview of all functions for major releases and not tailored to cases like these. However it would be a good framework to use for controversial changes like this theme and would go a long way to keep everyone informed and prevent some doubleposts. It would also save us having to jump between threads and filter out the discussions from the decisions.

To clarify I just asked one of our designers to make a quick mock-up based on the current cardsystem.
mockup_feature_overview.PNG
 

lhr

Registered
May 5, 2021
1
1
3
Colombo
cPanel Access Level
DataCenter Provider
The new theme just sucks.
I don't really any improvment, so for me is useless. I don't want to work from phone, so i don't care about any responsive arguments .
Yes, The new theme is really useless. I have being using WHM for 15+ years and I had ability to navigate through WHM closing my eyes / while I was able to assist someone even looking at screen.

The new them does not offer same level of navigation. Only the useful option is search button in top to find what I am looking for. Now sure how this gone live without user acceptance.
 
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lewis-teck

Active Member
Apr 28, 2016
41
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Root Administrator
Wow, what a horrible theme. Bland, lacking icons and colour, and excessive empty space. I also don't see any value in the menu on the left.

Higher prices and yet taking backwards steps? Fine if you keep the previous theme alongside this one, but to remove it and force us on this crap? Yuk.

A large part of why I haven't moved to different software was the user interface, and that reason has now gone.
 
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Bakugan

Member
Jan 5, 2022
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Eua
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Website Owner
Seeing the development of this topic, I only notice that Cpanel doesn't care about its customers.
We're really getting this theme done.
The documentation for editing jupiter is a disgrace.
Today, you can only change the logo and nothing else.
cpanel seems desperate to force us to use this crap.

Honestly, I have the feeling that a cpanel is no longer equipped with the same quality as before, it hasn't had any UX study.
There were no surveys with their customers on a possible new topic.
And if almost no one will have received it, then this disastrous development that we are selling will have stopped.

I don't see a discussion window with a cpan it will be more a theme will push users that goes buggy for a long time.
Here's a tip cpanel Learn with Directadmin, they made a new interface although I find it ugly and it's possible to use your own themes or the old ones.
of freedom to your customers and don't force them to follow the bad taste of your ux team.
 
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The Old Man

Well-Known Member
Feb 24, 2016
81
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UK
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Root Administrator
Leaving some feedback, currently using 102.0.2.

TL;DR
  • Please put a stay of execution on Paper Lantern until Jupiter has been properly improved and a dark version of both Cpanel and WHM is available.
  • Icons are too thin, too complex.
  • Vertical spacing of the Cpanel icons is too narrow, making them harder to recognise and use.
  • Far too bright, especially at night or with light sensitivity. Needs a dark theme ASAP!
  • Bland, barren semi-monochrome appearance, add some color!
  • Alternative to API for creating a theme!
  • Fix that persistent almost empty sidebar, please make it collapsible.
I too followed the advice to switch to Jupiter and my first thoughts were terrible? I actually thought it was broken at first, as it was just a bright white page with bland text links, no icons! It was like going back to the 90's or an AMP version of Cpanel!

I then read that by updating to 102.0.2 it would have icons, which it does, but they are so completely over complicated, bland, color-less to the point that most are very difficult to recognise without increased focus.

Then the icing on the cake... no dark theme, at all! It is extremely uncomfortable and sometimes painful to use at night, I'm light sensitive and bright screens make me sneeze and my eyes stream. It's 4:20 am (I also suffer from insomnia) and again I find I'm trying to use Cpanel and WHM with the Jupiter theme and it really is a terrible, user experience.

Using Cpanel via my iPad is again also a poor experience because the complete was of screen real estate that is the almost empty sidebar is not collapsible and it's too wide. It leaves not enough space. Navigation is hopelessly clunky. It took me ages just to find the version number at the bottom of the page.

538B7773-C0DE-4527-90D7-9859FFFBFED7.jpeg

Also the File Manager is still a pain to use in terms of highlighting and select text via a tablet.

In 2022, it should no longer be the case that such terrible accessibility and UXP issues exist, neither should we have to plead for a darker interface. It's really to the detriment of the end users, web hosts, Cpanel, everyone.

Sorry but it feels like the decision makers and UI team that are responsible for creating and approving the current Jupiter theme, the lack of prompt fixes whilst ignoring so many basic rules in the UI user experience book should be replaced with a properly qualified and experienced provider.
 
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Spirogg

Well-Known Member
Feb 21, 2018
700
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43
chicago
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Root Administrator
Side Bar
1 - can you make the text on the left smaller in latest edge version in WHM Make it the same size as the main section titles ( the text is so large it looks horrible and really bothers my eyes.) im a little dyslexic and really messes me up.) , ----- I like the old menu text size better way easier to read and find things and the search bar there was awesome as well in the left menu.
2- another background color that's not as overwhelming - too am colorblind and this really hurt my eyes.

Main Section
2 - can they remove from the dropdown the load averages and add it to the top left of the search box. there is so much room there it's just empty space

3 also in that same empty space left of the search bar when there is an update can we put the update bar there as well and our OS version and cPanel version.

thanks
Spiro
 
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