Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

11.38 backup system and determining why transfer failed.

Discussion in 'Data Protection' started by kisonay, Jun 1, 2013.

  1. kisonay

    kisonay Member

    Joined:
    Mar 21, 2013
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Are there any log files for the transfer of remote backups? All of a sudden my remote backups are failing on transfer.

    I get an email saying that backups are complete but only 2 out of 30 accounts are actually transfered.
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,878
    Likes Received:
    89
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Yes, cPanel backup logs are stored under the : /usr/local/cpanel/logs/cpbackup directory, Please check it
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Yes, there is a separate log file for each backup run stored in the following directory:

    Code:
    /usr/local/cpanel/logs/cpbackup
    An attempt to upload the archive to the remote destination is made after each account archive is generated, so you should be able to find a specific error message related to the FTP upload failure in the log file.

    Thank you.

    Edit: As of cPanel version 11.38, the FTP transfer process itself is logged to:

    /usr/local/cpanel/logs/cpbackup_transporter.log
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. kisonay

    kisonay Member

    Joined:
    Mar 21, 2013
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you both for your responses.

    I knew about those log files but saw no reference to the transfer of the backups.

    Whatever the problem was appears to have corrected itself but if it happens again, will do a better job of reviewing the log files.
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,563
    Likes Received:
    43
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    The new backup system has a separate log for the transport mechanism. The transport mechanism is what transfers the backup(s) from the local server to remote servers. The transport log is /usr/local/cpanel/logs/cpbackup_transporter.log
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. kisonay

    kisonay Member

    Joined:
    Mar 21, 2013
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator

    Thank you Kenneth, that is exactly what I was looking for.
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice