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11.38 backup system and determining why transfer failed.

Discussion in 'Data Protection' started by kisonay, Jun 1, 2013.

  1. kisonay

    kisonay Member

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    Are there any log files for the transfer of remote backups? All of a sudden my remote backups are failing on transfer.

    I get an email saying that backups are complete but only 2 out of 30 accounts are actually transfered.
     
  2. 24x7server

    24x7server Well-Known Member

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    Yes, cPanel backup logs are stored under the : /usr/local/cpanel/logs/cpbackup directory, Please check it
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, there is a separate log file for each backup run stored in the following directory:

    Code:
    /usr/local/cpanel/logs/cpbackup
    An attempt to upload the archive to the remote destination is made after each account archive is generated, so you should be able to find a specific error message related to the FTP upload failure in the log file.

    Thank you.

    Edit: As of cPanel version 11.38, the FTP transfer process itself is logged to:

    /usr/local/cpanel/logs/cpbackup_transporter.log
     
  4. kisonay

    kisonay Member

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    Thank you both for your responses.

    I knew about those log files but saw no reference to the transfer of the backups.

    Whatever the problem was appears to have corrected itself but if it happens again, will do a better job of reviewing the log files.
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    The new backup system has a separate log for the transport mechanism. The transport mechanism is what transfers the backup(s) from the local server to remote servers. The transport log is /usr/local/cpanel/logs/cpbackup_transporter.log
     
  6. kisonay

    kisonay Member

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    Thank you Kenneth, that is exactly what I was looking for.
     
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