11.38 POP login issues?

bear

Well-Known Member
Sep 24, 2002
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Anyone else seeing POP login issues since the update to 11.38? I have one client that keeps being asked for his password on several devices (desktop, ipad, iphone) and is having trouble staying connected for email. I can't reproduce it, and have only heard from this one client on the box, so I can't say for sure if it's everyone (he uses email quite a lot more than anyone else on there, so notices immediately when it's not working properly). I do know I can connect to a POP on that box without issue, so it seems like just him so far.

It started with the upgrade to 11.38, so I'd like to rule that out as a cause if possible.
 

bear

Well-Known Member
Sep 24, 2002
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This one user is also unable to log into Cpanel, apparently, giving an "invalid user/pass" error. Given his info, I was able to log right in without issue, as was someone else he knows. Only he can't. He's not blocked in any firewall, as he can get to his site and the cpanel login.
Weird.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

Have you checked to see if the email account was restricted by cPHulk brute force detection? You can review the Login/Brute History Report at:

"WHM Home » Security Center » cPHulk Brute Force Protection"

Thank you.
 

bear

Well-Known Member
Sep 24, 2002
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ok, it was just him. Feel free to disregard, it was something to do with his local systems, and is working once more.
 

ThinIce

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Apr 27, 2006
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Yeah, it's a pity that more blog articles in that series don't appear to have been posted. That said the general documentation is in general much improved over what it was :)