(13)Permission denied: cannot read directory for multi

[Mujie]

Hi,

Recently I got an error message for my a new client after I created it with WHM/Cpanel 11.50.0 (build 20) and WHMCS Version: 5.3.14

[Sun Jun 28 08:44:25 2015] [error] [client 202.67.32.47] (13)Permission denied: cannot read directory for multi: /home/willymyo/

I have never experienced this before with WHM/Cpanel previous version.

Thank you for your help.

Regards,
M

 

[madmanmachines]

Hi,

What are the permissions of the directory?:

 ls -lahd /home/willymyo/

Ensure the directory has the username as both the user and the group:

chown willymyo:willymyo /home/willymyo/

And ensure the permissions are 711:

 chmod 711 /home/willymyo/

Thanks,

 

[cPanelMichael]

Hello

Do you notice any error messages in /usr/local/cpanel/logs/error_log when creating an account?

Thank you.

 

[Mujie]

@madmanmachines : I'm sure with the user/group and permission is right.
@cPanelMichael : no, I did'nt recieve any error messages when creating an account.

I solve this problem with my own, first remove current user account, then restarting my cpanel (https://documentation.cpanel.net/display/CKB/How+to+Restart+Services) and re-add it again.

Anyway, thank you for your help.

 

[cPanelMichael]

Hello

It's difficult to pinpoint any exact cause of this problem if it's not reproducible. Regardless, I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.