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[2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage inf

Discussion in 'Security' started by k-planethost, Dec 16, 2011.

  1. k-planethost

    k-planethost Well-Known Member

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    on 3 servers at /usr/local/cpanel/logs/error_log i have this error
    2011-12-16 19:11:31 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
    Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
    [2011-12-16 19:12:48 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
    Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
    [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
    Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
    [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
    Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
    are there any suggestions how to sort it out this the cpanel version is WHM 11.30.5 (build 2)
     
  2. fucine

    fucine Member

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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    I have the same identical error. Anything related to disk_quota failures? In fact quota (for any given account) is not showing correct results. Furthermore: even if I do set a specific quota, users can go through overquota (they can, for example, FTP more files than the ones admitted by the quota).
    Any idea?
     
  3. fucine

    fucine Member

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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    Still not any reply from community and cPanel guys? :confused:
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    You might want to open a ticket to cPanel Support on this. From in WHM, top right corner of any page you'll find a Support menu. On it, a link to Contact cPanel.
     
  5. fucine

    fucine Member

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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    Ok, support request going to be made. Thanks.
     
  6. cPanelNick

    cPanelNick Administrator
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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    Its also a good idea to post the ticket # if possible so any staff browsing this thread can examine the ticket.
     
  7. fucine

    fucine Member

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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    Here it is: 2584270. Thanks!
     
  8. cPanelNick

    cPanelNick Administrator
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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    The solution to this issue was to fix the permissions on / by running:
    Code:
    chmod 755 /
     
  9. fucine

    fucine Member

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    Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

    Thanks to Paul Trost and Ken Folse: the problem has been fixed and now disk quota is properly set.
    Also the incrementing disk usage information messages are not being logged anymore when accessing cPanel.
    Great work and wonderful job! Thanks again, guys!
     

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