[2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage inf

[k-planethost]

on 3 servers at /usr/local/cpanel/logs/error_log i have this error
2011-12-16 19:11:31 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
[2011-12-16 19:12:48 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
[2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
[2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Filesys.pm line 63
Cpanel::Filesys::disk_space_check('/', 1) called at cpanel line 344
are there any suggestions how to sort it out this the cpanel version is WHM 11.30.5 (build 2)

 

[fucine]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

I have the same identical error. Anything related to disk_quota failures? In fact quota (for any given account) is not showing correct results. Furthermore: even if I do set a specific quota, users can go through overquota (they can, for example, FTP more files than the ones admitted by the quota).
Any idea?

 

[fucine]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

Still not any reply from community and cPanel guys?

 

[Infopro]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

Still not any reply from community and cPanel guys?

You might want to open a ticket to cPanel Support on this. From in WHM, top right corner of any page you'll find a Support menu. On it, a link to Contact cPanel.

 

[fucine]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

Ok, support request going to be made. Thanks.

 

[cPanelNick]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

Its also a good idea to post the ticket # if possible so any staff browsing this thread can examine the ticket.

 

[fucine]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

Here it is: 2584270. Thanks!

 

[cPanelNick]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

The solution to this issue was to fix the permissions on / by running:

chmod 755 /

 

[fucine]

Re: [2011-12-16 19:12:49 +0200] warn [cpanel] Unable to retrieve disk usage

Thanks to Paul Trost and Ken Folse: the problem has been fixed and now disk quota is properly set.
Also the incrementing disk usage information messages are not being logged anymore when accessing cPanel.
Great work and wonderful job! Thanks again, guys!