joannaarias

Registered
Mar 11, 2021
1
0
1
Mexico
cPanel Access Level
Root Administrator
Hello, when trying to access my webmail accounts this error appears in cpanel:
Error HTTP 401
login/

No tiene permisos para acceder a esta página.
(XID uvhcbh) You do not have a user named “hola”.
And when accessing vía mydomain.com/webmail
It sends an access error.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
917
313
cPanel Access Level
Root Administrator
Hey there! I'm sorry to hear about this issue with the mail access. It sounds like there could be an issue with cPanel itself on the machine, so it might be good to force a cPanel update with the "/scripts/upcp --force" command to make sure all the cPanel files are in place and working well.

I would recommend checking the cPanel log at /usr/local/cpanel/logs/error_log for additional details about the problem while you load the site, as that could also give you more details on the issue.