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403 Forbidden Access denied error attempting to remotely access cPanel for Backup

Discussion in 'Data Protection' started by robnelli, May 28, 2014.

  1. robnelli

    robnelli Member

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    My reseller account was moved to a new server a few weeks ago by my web hosting provider. Ever since then I have been unable to use cPanel's backup function remotely via a cron script. Any execution starts my script fine, but I get a 403 Forbidden Access denied error attempting to remotely access cPanel. I've tried using scripts with calls to both dofullbackup.html and calls to the CPANEL::API using both Perl and PHP. Scripts always executed fine to the point where cPanel is remotely accessed. I have limited rights on the server being a reseller, so anything you might suggest I would have to forward to my web hosting provider to look into.
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please review the following document and let us know if it's helpful:

    Secure Remote Logins

    Thank you.
     
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  3. robnelli

    robnelli Member

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    THANK YOU, THANK YOU, THANK YOU!!! This has been driving me nuts for weeks. That's all I needed.
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see that it helped to resolve your issue. Thank you for updating us with the outcome.
     
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