SOLVED 403 Forbidden error in specific website at my server

Operating System & Version
CENTOS 7.8 [server]
cPanel & WHM Version
v92.0.10
Aug 18, 2016
15
0
1
manila, philippines
cPanel Access Level
Root Administrator
one of my website is receiving

Forbidden
You don't have permission to access this resource. Server unable to read htaccess file, denying access to be safe

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


as per checking the ownership and group untouched
and the .htaccess basic
change permission are fine.

dont know what else I need to check for it to work again.
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,496
1,009
313
cPanel Access Level
Root Administrator
In general, I'd expect the .htaccess file to have user:user ownership and 644 permissions. This error could also be caused by a permissions or ownership issue on the public_html directory itself. I'd recommend checking both those areas to see if anything looks odd.
 

mrharry15

Registered
Feb 19, 2021
1
0
0
US
cPanel Access Level
Website Owner
The 403 Forbidden error means that your server is working, but you no longer have permission to view all or some of your site for some reason. The two most likely causes of this error are issues with your WordPress site's file permissions or . htaccess file.
 
Last edited by a moderator:

AzeDK

Active Member
Jul 14, 2011
34
17
133
cPanel Access Level
Root Administrator
one of my website is receiving

Forbidden
You don't have permission to access this resource. Server unable to read htaccess file, denying access to be safe

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


as per checking the ownership and group untouched
and the .htaccess basic
change permission are fine.

dont know what else I need to check for it to work again.
Do you happen to use JetBackup 5.X ? This error often happens after a restore.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,496
1,009
313
cPanel Access Level
Root Administrator
@AzeDK - I'm not aware of any 403 issues with the JetBackup tool at this time, although anything is possible. I would expect a restore with that tool to put the files in place normally and not lead to errors.

If you do see problems with the JetBackup tool's restoration causing 403 errors, can you please contact their support team to make sure they are aware of this?
 
Oct 8, 2020
6
10
2
San Clemente, CA, USA
cPanel Access Level
Root Administrator
Do you happen to use JetBackup 5.X ? This error often happens after a restore.
Hello @AzeDK,

I would like to confirm the response from @cPRex. There are no known issues with 403 errors post-restoration with JetBackup. I would like to suggest opening a support ticket with JetApps Support in order to have this issue investigated further. Our support team is available 24/7/365 at [email protected].

Hope to hear from you soon,
JetAppsRichard
 
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