SOLVED 404 Error in cPanel Statistics Page

Tornado

Active Member
Jul 17, 2007
43
1
58
Iran
Hi
today i see when our customer click on error logs on cPanel show this error
HTTP error 404
The requested page was not found.

Possible reasons why you are seeing this page:
  • A bookmarked URL may have changed since you last visited.
  • The URL was entered incorrectly.
  • The URL was entered with inaccurate capitalization (URLs are case sensitive).
Please re-check the URL you are trying to reach. (Go Back)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

Could you provide a screenshot of let us know which specific option is accessed in cPanel? Do you notice any output to /usr/local/cpanel/logs/error_log when this happens?

Thank you.
 

Tornado

Active Member
Jul 17, 2007
43
1
58
Iran
Hi
i have access and check each website one by one via ROOT on whm all show this error which
attached



i think this problem happened after latest update

" Your system upgrade to cPanel & WHM includes a free SSL certificate for your server's hostname. This email confirms that the system will soon automatically download and install your free SSL certificate."

i don't know .
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

Is CloudLinux installed on this system? If so, this is likely related to a CloudLinux bug (LVEMAN-1090) where an update to the LVE Manager package resulted in the removal of the "/usr/local/cpanel/base/frontend/paper_lantern/stats" directory. CloudLinux will publish an update in the near future, but in the meantime you can correct the issue by forcing an update of cPanel via:

Code:
/scripts/upcp --force
Thank you.
 

Tom Yoshai

Registered
Apr 9, 2017
4
0
1
Israel
cPanel Access Level
Root Administrator
Hello,
I tried everything:
yum clean all
yum update lvemanager
/scripts/upcp --force

and rebooted, still getting this error page instead of stats page, i can chose which domain i want to see the stats for, but when i click it, i get the same error page as the thread opener.
please advice.
sincerely
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
and rebooted, still getting this error page instead of stats page, i can chose which domain i want to see the stats for, but when i click it, i get the same error page as the thread opener.
Hello,

Does the "/usr/local/cpanel/base/frontend/paper_lantern/stats" directory exist on your system? Is the cPanel update completing successfully?

Thank you.
 

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Might be issues with the CageFS, Can you please try to disable CageFS for one the user and see if cPanel is still showing 404 error.

Code:
/usr/sbin/cagefsctl --disable USERNAME
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
tried just now, did not help sadly, same 404 error after i choose what domain to see stats for.
thank you.
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here and we will update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Support Request ID is: 8392185
Hello,

To update, this was a separate issue and related to an uninstalled Awstats RPM on the system. The resolution was to ensure the awstats RPM is managed by cPanel and update the RPM using the following commands:

Code:
/usr/local/cpanel/scripts/update_local_rpm_versions --del target_settings.awstats
/scripts/check_cpanel_rpms --fix
Thank you.
 

rasel210888

Registered
Dec 16, 2019
3
0
1
Bangladesh
cPanel Access Level
Root Administrator
Hi
today i see when our customer click on error logs on cPanel show this error
hi I have faced a problem when I upload laravel project in cPanel
this problem is here....
Sorry, this page doesn't exist.
Please check the URL or go back a page.

404 Error. Page Not Found.
how I can solve it
any body can help me

I have faced a problem when I upload laravel project in cPanel
this problem is here....
Sorry, this page doesn't exist.
Please check the URL or go back a page.
404 Error. Page Not Found.

how I can solve it